Service Delivery & Compliance Manager (Facilities)

Mitie; England; On-site; GBP 25,000 - 31,000; Full time

Job summary

A service management company is seeking a Service Support Manager to deliver excellent service standards in the South Coast. The role involves building relationships with clients, conducting audits, and managing daily operations to ensure compliance with health and safety laws. Ideal candidates should have previous management experience in facilities management and strong communication abilities. A full UK driving licence is required, and benefits include virtual GP access and flexible lifestyle options.

Benefits

Access to a virtual GP

Financial wellbeing support

Flexible lifestyle benefits

Qualifications

• Management experience in soft services or cleaning within facilities management.
• Excellent customer service and communication skills are necessary.
• Strong organisational and time management abilities required.
• Full UK clean driving licence is essential.

Responsibilities

• Build strong relationships with contract clients and conduct audit inspections.
• Monitor performance against SLAs and cleaning specifications.
• Manage daily employee wages and ensure compliance with Health & Safety regulations.
• Ensure that service delivery aligns with company policies and procedures.

Skills

Customer service skills

Organisational skills

Time management

IT literacy

Education

IOSH Health & Safety qualification

Tools

Microsoft Office

Job description

A service management company is seeking a Service Support Manager to deliver excellent service standards in the South Coast. The role involves building relationships with clients, conducting audits, and managing daily operations to ensure compliance with health and safety laws. Ideal candidates should have previous management experience in facilities management and strong communication abilities. A full UK driving licence is required, and benefits include virtual GP access and flexible lifestyle options.