Service Delivery Co-ordinator

TN United Kingdom; Plymouth; Hybrid; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a detail-oriented professional for a full-time role in customer service and production planning. This position emphasizes the importance of communication, accountability, and problem-solving skills. You will manage order processes and logistics while providing tailored support to clients. The company offers a supportive environment with various benefits, including additional leave and a pension scheme. If you thrive in a dynamic setting and are passionate about delivering quality, this opportunity is perfect for you.

Benefits

Birthday Day Off

Employee Assistance Programme

Cycle to Work Scheme

Sick Pay

Enhanced Family Leave

Free Annual Eye-Care Voucher

Volunteering Days

Company Pension Scheme

Perks at Work discount scheme

Learning and Development support

Qualifications

• 3+ years in production planning or administrative role required.
• Strong communication and problem-solving skills necessary.

Responsibilities

• Manage order processes and provide excellent customer service.
• Handle logistics and ensure compliance with quality control.

Skills

Production planning

Customer service

Attention to detail

Manufacturing methods knowledge

Quality control processes

Shipping and courier booking

Data input and review

Problem-solving

Time management

Empathy

Job description

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Knowledge and Specific Job Skills Summary

• At least 3 years experience in a production planning, customer service or administrative role
• Clear and professional communication ability
• Excellent attention to detail
• Knowledge of manufacturing methods and branding techniques
• Knowledge of standard quality control and product testing processes
• Shipping and courier booking processes (international & domestic)
• Data input and review skills
• Ability to use initiative to solve problems and provide solutions clearly
• Strong time management and project management skills
• Friendly, empathetic attitude

Role Description

The role requires passion, concentration, and drive to ensure success. Applicants must have excellent attention to detail, as we pride ourselves on the quality of deliverables, from emails to client presentations. Accountability for each project managed is critical, especially under pressure.

Key Accountabilities and Responsibilities

• Raise orders, plan, and manage the order process with our global supply chain
• Provide excellent customer service and support for our clients
• Keep order data up to date clearly and concisely
• Keep customers informed of order status
• Communicate with internal stakeholders on issues
• Manage general administration of work and digital workspace
• Handle domestic and international logistics processing and fulfillment
• Provide tailored customer support based on client requirements
• Handle customer complaints and problem orders professionally
• Proactively solve problems for clients
• Conduct quality control and ensure compliance
• Perform additional responsibilities as advised by line manager

Location

• Glasgow City Centre
• Office-based during probation with option for hybrid working
• Full Time, Permanent

Experience and Benefits

• Experience in SaaS industry preferred but optional
• Birthday Day Off
• Employee Assistance Programme
• Cycle to Work Scheme and Electric Vehicle lease
• Sick Pay after 1 year of service
• Enhanced Family Leave after 2 years of service
• Free Annual Eye-Care Voucher
• Up to 2 Volunteering Days per year
• 20 Days Annual Leave plus additional days based on service, plus bank holidays
• Company Pension Scheme (5% employee, 3% employer)
• Perks at Work discount scheme
• Employee Referral Scheme
• Rewards Points for Birthdays & Service
• Certified B Corporation and UN Global Compact member
• Learning and Development support
• Social activities including Christmas parties, bowling, and conferences