Service Delivery Assistant

Victim Support; Greater London; Ibrido; GBP 22.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working

Annual leave 28 days + BH

Birthday leave

Pension plan

Enhanced allowances

Exclusive discounts

Wellbeing support

Inclusive networks

Sustainable travel

Career development

Descrizione del lavoro

Victim Support in London is seeking an organised administrator to join the team, delivering high-quality administrative support across the service. You will be the first point of contact for enquiries and assist the wider team with essential duties, including data entry, correspondence, and minute taking.

The role offers hybrid working, a supportive environment, and opportunities for career development within a national charity dedicated to helping victims of crime.

Competenze

• Experience providing administrative support in a busy environment.
• Strong written and verbal communication skills.
• Good IT skills including Microsoft Office applications.

Mansioni

• Provide high quality administrative support to the team and service.
• Update and maintain databases and records in line with policies.
• Manage incoming/outgoing mail, queries and telephone calls.
• Collate information for internal/external contacts and meet deadlines.
• Liaise with agencies to improve referrals and information flow.
• Provide general office admin tasks and minute taking at meetings.
• Support external communication and maintenance of local social media.

Conoscenze

Organised

Proactive

Customer service

Communication

IT skills

Strumenti

Microsoft Office

Database systems

Descrizione del lavoro

We are looking for a highly organised and proactive Administrator to join our team in London, working 37.5 hours a week.

This role is to provide vital administrative support, helping to ensure the effective delivery of services and maintain high standards of service provision for victims of crime.

Doyou want to make a difference every day?Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability?Can you work effectively with a focus on customer service and care?

If yes, then we’d love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.


• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.


• Birthday Leave: An extra day off for your birthday.


• Pension Plan: 5% employer contribution.


• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.


• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.


• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.


• Wellbeing Support: Employee assistance programme and wellbeing support.


• Inclusive Networks: Access to EDI networks and colleague cafes.


• Sustainable Travel: Cycle to work scheme and season ticket loans.


• Career Development: Ongoing training and support with opportunities for career progression.

About the role

You will provide a high quality and responsive administrative function for the service. Acting as the first point of contact for enquiries into the service and supporting the wider team and service with general administrative duties.
May also include responsibility for external communication, social media, updating directory records for other services. Updating local websites with relevant information and also taking minutes from team meetings.

Key Responsiblities:

• Provide high quality administrative support to the team and service.


• Update and maintain manual and computerised database and case management systems and records in accordance with theservice’s internal policies/procedures and organisationalstandards.


• Manage incoming and outgoing mail, telephone and general queries into the service.


• Collate and supply information and correspondence to internal and external contacts in accordance with required deadlines.


• Liaise with referring agencies to improve referral information and the general referral process for victims. May include follow upto secure information included in incoming referrals.


• Provide general office administration support which could include photocopying, filing, data entry, ordering of office supplies, processing invoices, raising purchase orders and minute taking at meetings.


• Help to coordinate external communication, management of local social media accounts and preparation of materials to helppromote the service.

About You

Ideally, you will have administrative experience of working within a busy environment and an understanding of the impact of crime and working in partnership with external organisations.

You will need:

• Experience of providing administrative support within a busy environment.


• Strong written and verbal communication skills.


• Good customer service skills and a professional telephone manner.


• Experience of maintaining accurate records and databases.


• Good IT skills, including Microsoft Office applications and database systems.


• An understanding of confidentiality, GDPR and information-sharing requirements.


• The ability to prioritise workload and manage competing demands effectively.


• The ability to work independently and as part of a team.


• A commitment to providing high-quality support in a sensitive and professional manner.

About Us

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.

As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.