Senior Administrator

Victim Support; City Of London; Híbrido; GBP 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible working options (hybrid)

Annual leave 28 days + bank holidays (

Birthday leave

Pension plan 5% employer contribution

Enhanced sick/maternity/paternity pay

Exclusive discounts

Financial wellbeing support

Employee assistance programme

EDI networks and colleague cafes

Cycle to work scheme and season ticket

Descripción de la vacante

Victim Support in London is seeking a Senior Administrator to lead a responsive administrative function aligned with service delivery requirements. You will support day-to-day operations, supervise staff, and ensure quality standards through audits and reporting.

The role demands strong IT skills, MS Office proficiency, data protection knowledge, and a client‑focused approach. You will coordinate inductions, support apprentices, and maintain GDPR compliance while delivering excellent customer

Formación

• Excellent verbal and written communication abilities.
• Experience providing administrative support to a team.
• Strong knowledge of confidentiality and data protection requirements.

Responsabilidades

• Coordinate administrative functions to support service delivery and audit quality.
• Provide line management of staff to meet targets and outcomes.
• Act as first point of contact for stakeholders and ensure efficient admin processes.
• Recruit and support Service Delivery Apprentices, liaise with educators.
• Induct new starters and arrange mandatory training including case management systems.
• Ensure Health & Safety, GDPR compliance and data protection across the team.

Conocimientos

Communication skills

Staff supervision

Data protection awareness

Customer service

Time management

Independent working

Herramientas

Microsoft Office Suite

Case management systems

Descripción del empleo

As a Senior Administrator you will ensure a high quality and responsive administrative function meets service delivery requirements. You will provide support on day to day operations, offering support and guidance on more complex administration tasks, monitoring workload and ensuring quality standards.,

• Coordinate and participate in all administrative functions to ensure the smooth and effective running of the service, monitoring quality standards for the team through auditing and reporting where required.
• Provide effective line management of staff to ensure performance targets and agreed outcomes are met by the service. Monitor and oversee administration provision, identifying learning and development opportunities to improve service delivery.
• Act as first point of contact for key stakeholders, ensuring administration is dealt with efficiently and meets quality standards and lead by example on good working practices.
• Recruitment and support of Service Delivery Apprentices including liaison with educational providers to support their progression through the apprenticeship scheme.
• Responsible for the induction for new starters, ensuring mandatory training is completed, including training on bespoke case management system and support with access to e-learning modules.
• Ensure compliance with Health and Safety & fire records in accordance with VS Policies and procedures including premises risk assessments, monitoring and any identified remedial action.
• Data quality management for the wider team through analysis of audit's and monitoring compliance ensuring all confidential and sensitive data is stored securely in accordance with VS Data Protection Policy and compliance with GDPR.
• Comply and keep up to date with VS Data Protection Policy, GDPR data protection legislation, confidentiality and organisational policies and procedures, as well as all legislation connected to your work.
• Management of VS Assets including mobile phones, computers, photocopiers etc.
• Work as part of a team to ensure that all outcomes and KPI measures are met.
• Ensuring all confidential and sensitive data is stored securely in accordance with VS Data Protection Policy and compliance with GDPR.

We are looking for a motivated and experienced Senior Administrator to join our team in London. This role is full time role, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it? Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

Ideally, you will have experience working within a client focused service and a good understanding and knowledge of office systems. You will need:

• Effective verbal and written communication and numerical skills.
• Experience working in an administrative setting
• Experience of providing administrative support to a team
• Understanding and knowledge of the requirements relating to confidentiality and data protection.
• Understanding and knowledge of equal opportunities and diversity.
• Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
• Good IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Strong customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Ability to work on own initiative and with minimal supervision to achieve deadlines.
• Strong record keeping skills with a focus on quality and accuracy.

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.