Service Delivery Advisor

Southern Water group; Worthing; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Bonus

Generous pension

Life assurance

Health benefits

Volunteer days

28 days annual leave

Occupational health service

Retail discount app

Job summary

Southern Water is seeking a Technical Service Delivery Advisor to join our Developer Services team on a hybrid basis, with two days per week in the Durrington office. The role combines telephone-based customer service with administrative and financial tasks, handling inbound and outbound calls, emails and applications.

You will navigate supporting systems, keep records up to date and deliver first-time resolution where possible, while working with colleagues across Developer Services to meet

Qualifications

• Excellent written and verbal communication with ability to adapt tone.
• Strong customer service skills with patience and resilience.
• Good IT skills across multiple systems with attention to detail.
• Excellent organisation and time management, able to meet demanding targets.

Responsibilities

• Resolve customer enquiries at first point of contact when possible.
• Handle inbound/outbound calls, emails, correspondence, applications and payments accurately.
• Navigate and update systems while communicating clearly with customers.
• Meet personal and team targets for service, quality and customer contact.

Skills

Excellent written and verbal comms

Strong customer service

Good IT skills

Organisational and time management

Job description

Job Title: Technical Service Delivery AdvisorLocation: Hybrid working, with two days per week at our Durrington office. Wednesday is the team day, with the second office day on Tuesday or Thursday.Contract Type: 10-month fixed-term contract, with the potential to extendHours: 37 hours per week, Monday - FridaySalary: £28,554 per annum**About the role**We're looking for a Technical Service Delivery Advisor to join our Developer Services team, providing a professional and responsive service to customers through inbound and outbound calls, emails and administration. You'll be helping customers navigate technical queries and applications, aiming to resolve enquiries right first time while keeping records, correspondence and payments accurate and up to date. This is a varied role that combines telephone-based customer service with administrative and financial tasks, so you'll need to be comfortable switching priorities as customer and business needs change.You'll work closely with colleagues across Developer Services and the wider business, using our systems confidently, keeping customers informed and following through on commitments. Full training will be provided to build your knowledge of the water industry and our processes.This is a great opportunity for someone with strong customer service experience who is bright, adaptable and keen to develop within a technical service environment. We welcome transferable experience from contact centres, administration, retail, banking, care or other customer-facing settings.**What you’ll be responsible for:*** Resolving customer enquiries at the first point of contact wherever possible, using the appropriate manner and tone* Handling inbound and outbound calls, emails, correspondence, applications and payments accurately and efficiently* Navigating and updating supporting systems while communicating clearly with customers* Keeping track of customer priorities and following through on commitments* Working flexibly between telephone and administrative activities to meet customer demand and service levels* Achieving personal and team targets for service, quality and customer contact* Working with other departments and routing enquiries appropriately to deliver the best possible service* Identifying problems and contributing ideas that improve processes and the customer experience* Supporting colleagues with knowledge sharing and training when required**What you’ll bring to the role:*****Essential**** Excellent written and verbal communication skills, with the ability to adapt your approach and explain information clearly* Strong customer service skills, with patience, resilience and the confidence to handle challenging situations professionally* Good IT skills and the ability to work accurately across multiple systems with close attention to detail* Excellent organisation and time management, with the ability to work collaboratively to demanding targets and deadlines**About Southern Water**Southern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.You will be joining at a time of significant change, working alongside a highly skilled leadership team with a clear vision for the future. We offer an environment where senior professionals can make a meaningful impact, influence major strategic decisions, and drive long-term value creation.Our mission is to protect and enhance life through water and we need passionate people to help us achieve it. If you’re inspired by our purpose and believe you can contribute, apply today. You don’t need to meet every criterion; what matters most is your drive to make a difference.If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com- Introduce Yourself)**Our Commitment to Diversity**We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.**Additional information**In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years.Appointment to this role is subject to the successful completion of all pre‐employment checks, including security vetting.Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.### Interested in the role?* We reserve the right to close this advertisement early if we receive a high volume of suitable applications, so if you are interested in the position please do send your application over today to ensure consideration.* We truly appreciate every application. Please note, that due to the volume of interest, we may not be able to provide personalised feedback to all applicants.### Our Benefits* Company and performance-related bonus* Generous pension* Life assurance payment equal to four times your annual salary* Health benefits through a Cash Plan* Two paid community volunteering days a year* 28 days annual holiday* Occupational health service* Retail discount app* We offer competitive maternity leave, and flexible return to work options### Everybody Welcome* We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know.### Need flexibility in your work?* Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?