Process Analyst

Southern Water group; Durrington; On-site; GBP 27,900 - 34,100; Full time

Benefits offered by this job

Company bonus

Generous pension

Life assurance

Health benefits

Volunteer days

28 days holiday

Occupational health

Retail discounts

Job summary

Southern Water is expanding its Process & Intelligent Automation team and seeks a Process Analyst to shape how work gets done. You will lead process mapping, identify improvements and collaborate with business units to deliver smarter, faster operations.

Working in a hybrid model, you’ll apply BPMN 2.0, analyze KPIs, and map end-to-end processes, while exploring automation opportunities using low-code tools and AI-powered approaches to drive efficiency and value for customers.

Qualifications

• We require substantial experience leading and delivering multiple process mapping and optimisation projects using BPMN 2.0.
• Ability to run process discovery sessions, workshops and manage stakeholder engagement.
• Strong analytical skills to identify inefficiencies, risks and improvement opportunities.
• Experience interpreting process data, KPIs and performance metrics.
• Ability to produce clear, structured process maps, SOPs and artefacts.

Responsibilities

• Lead end-to-end process mapping and optimisation initiatives.
• Support or run process discovery workshops with stakeholders.
• Analyze process data and KPIs to identify improvement opportunities.
• Produce clear process maps, SOPs and artefacts for governance.
• Identify automation and digitisation opportunities within processes.

Skills

Process mapping

BPMN 2.0

Stakeholder engagement

Analytical skills

Documentation

ARIS

Education

Bachelor's degree in related field

Tools

ARIS

Power Automate

RPA

Alteryx

Job description

## Process AnalystApplylocations: Worthing: FALMERtime type: Full timeposted on: Posted Todaytime left to apply: End Date: August 13, 2026 (12 days left to apply)job requisition id: JR8558**Closing Date**2026-08-13**Process Analyst*** **Location:** Durrington (with travel to Falmer)* **Contract:** Permanent, Full Time (37 hours)* **Hybrid:** Minimum 2 days onsite a week* **Salary -** £37,100 – 45,300**Role Overview**We’re growing our Process & Intelligent Automation team and are looking for Process Analysts to join our team.Water is one of society's most essential services, but few people realise the scale of technology innovation driving the industry forward. At Southern Water, we're building a technology-enabled organisation where data, AI, automation and digital innovation are helping us improve services for customers and protect the environment.We're creating a new Intelligent Automation and Process Engineering capability that will sit at the heart of this transformation. This is your opportunity to help redesign how work gets done, combining low-code technologies, orchestration and AI-powered solutions to deliver smarter, faster and more efficient ways of operating.You'll work on meaningful challenges with real-world impact, helping to shape a scalable automation ecosystem and influence how this growing capability evolves. If you're excited by innovation, solving complex problems and making a genuine difference, there's never been a better time to join Southern Water.As you grow in the role, you’ll take on more ownership of complex initiatives helping to shape best practice, influence stakeholders, and support the development of process excellence across the organisation.**Essential Skills & Experience*** **Process mapping is a core part of this role. You'll need substantial experience leading and delivering multiple process mapping and optimisation projects, with strong BPMN 2.0 expertise and the ability to map complex end-to-end business processes.*** Ability to support or lead process discovery, workshops, and stakeholder engagement* Strong analytical skills, with the ability to identify inefficiencies, risks, and improvement opportunities* Experience interpreting process data, KPIs, and operational performance* Ability to produce clear, structured documentation (process maps, SOPs, artefacts)* Awareness of automation and digitisation opportunities within processes* Experience with process mapping tools (ARIS)**Desirable Skills & Experience*** Lean Six Sigma (Yellow / Green / Black Belt)* BCS or IIBA Business Analysis qualifications* Experience coaching or supporting junior analysts* Exposure to automation tools (Power Automate, RPA, Alteryx)* Understanding of regulated environments and compliance requirements* Interest in process optimisation, digital transformation, and automation# # Progression opportunitiesSouthern Water offers career progression, training, and development opportunities.# About Southern WaterSouthern Water is at the forefront of transforming Britain’s water industry, investing significantly to enhance resilience, sustainability, and service excellence. With £7.8bn planned investment for 2025-30, this is an unparalleled opportunity to join a business committed to delivering a generational shift in the way water services are managed.At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box.We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.*"At Southern Water, we believe diverse perspectives drive innovation. If you’re passionate about making a positive impact and think you can bring value to our team, we’d love to hear from you—even if you don’t tick every box. Your unique skills and experiences could be exactly what we need."*If this role isn’t quite what you’re looking for but are keen to be contacted about opportunities at Southern Water, you can register your details here: Introduce Yourself (myworkdaysite.com- Introduce Yourself)**Our Commitment to Diversity**We welcome applicants from all backgrounds, identities, and experiences. We do not discriminate based on race, ethnicity, gender, sexual orientation, age, disability, religion, or any other protected characteristic. If you need reasonable adjustments during the recruitment process, please let us know.**Additional information:**In line with Southern Water’s security requirements, successful candidates will be required to provide evidence of their identity, eligibility to work in the UK, criminal record check (DBS) and verification of their employment and/or education history for the past three years.Appointment to this role is subject to the successful completion of all pre-employment checks, including security vetting.Please note that if a candidate does not meet the required security standards or fails to pass the vetting process, Southern Water reserves the right to withdraw the offer of employment. Some positions may also require higher levels of security vetting, which may involve providing additional documentation.### Interested in the role?* We reserve the right to close this advertisement early if we receive a high volume of suitable applications, so if you are interested in the position please do send your application over today to ensure consideration.* We truly appreciate every application. Please note, that due to the volume of interest, we may not be able to provide personalised feedback to all applicants.### Our Benefits* Company and performance-related bonus* Generous pension* Life assurance payment equal to four times your annual salary* Health benefits through a Cash Plan* Two paid community volunteering days a year* 28 days annual holiday* Occupational health service* Retail discount app* We offer competitive maternity leave, and flexible return to work options### Everybody Welcome* We value diversity and are committed to providing an inclusive and accessible recruitment process. If you require any reasonable adjustments to facilitate your participation in the recruitment process, please do not hesitate to let us know.### Need flexibility in your work?* Does this opportunity excite you but you’re not 100% sure if you meet all the requirements for the role? Or are you concerned that ‘normal’ office hours aren’t possible given your personal circumstances? Whilst we can’t accommodate every flexible working request, we’ll try to find a practical solution. So why not engage with us and find out more about this role?