Service Coordinator - Poole

TwentyCi Ltd; Poole; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join a leading company in fire and security solutions as a Service Coordinator. You will ensure operational efficiency by managing service schedules and coordinating customer interactions. The role offers opportunities for career growth and a vibrant work environment while providing a competitive salary and various employee benefits.

Benefits

Competitive salary

Company pension

Birthday off

Yearly holiday increases

Ongoing training

Access to Private GP

Salary Sacrifice Scheme

Qualifications

• Previous experience in service coordination or customer support.
• Comfortable using job management systems.
• Full UK driving licence is advantageous.

Responsibilities

• Coordinate and book reactive callouts and maintenance visits.
• Manage engineers' diaries for efficiency.
• Provide timely updates to clients.

Skills

Organisational skills

Communication

Problem-solving

Attention to detail

Job description

Are you ready to take your career to the next level with a fast-growing, innovative company? Unique Fire and Security is a leader in providing cutting-edge fire and security solutions to both residential and commercial clients. We pride ourselves on our commitment to quality, safety, and innovation. Now, we’re looking for an experienced Service Coordinator to join our team and help us deliver exceptional support while growing our business.

Why Join Us?

At Unique Fire and Security, we offer a career path with endless opportunities. As a rapidly expanding company, we’re constantly evolving, embracing new technologies, and providing our team with the tools they need to succeed. Join us and be part of a company that values your skills, supports your growth, and provides an exciting and collaborative work environment.

About The Role

As a Service Coordinator, you will play a vital role in the day-to-day running of our service operations. You’ll be the key link between our customers and our engineering team—coordinating reactive callouts, managing service schedules, and ensuring we deliver a prompt and professional experience every time. This role is perfect for someone who thrives on organisation, clear communication, and problem-solving in a fast-paced environment.

Key Responsibilities

• Coordinate and book reactive callouts, servicing, and maintenance visits.
• Be the primary point of contact for incoming service enquiries and updates.
• Manage engineers’ diaries to maximise efficiency across our service team.
• Provide timely updates to clients, ensuring a high level of customer satisfaction.
• Prepare and maintain accurate job documentation, ensuring all systems are up to date.
• Work closely with our operations and technical teams to deliver seamless service.

What We Are Looking For

• Strong organisational skills with the ability to manage multiple priorities under pressure.
• Confident communicator with excellent verbal and written skills.
• Previous experience in service coordination, scheduling, or a customer support role—ideally within the fire and security or property services industry.
• Comfortable using job management systems and scheduling tools.
• A proactive, solutions-focused mindset with great attention to detail.
• A full UK driving licence is advantageous but not essential.

Job Type: Full-time

Pay: £25,000 - £30,000 per year per year

What We Offer

· Competitive salary: Up To £30,000 per year (DOE)

· Exciting career growth opportunities in a fast-growing company.

· Company events and a fun, vibrant work environment.

· Company pension for your future.

· Birthday off to celebrate!

· Yearly holiday increases because we value your work-life balance.

· Ongoing training to develop your skills and grow in your role.

· Access to Private GP ensures prompt and convenient healthcare for you

· Salary Sacrifice Scheme, allowing you to save money on key benefits while maximising your take-home pay.