Service Coordinator - Friendly Team Environment!

TN United Kingdom; Loughton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a successful and reputable company in Loughton as a Service Coordinator! This role offers a friendly team environment where you will coordinate and manage various tasks related to customer service and product fulfillment. You'll be part of a dynamic team that values proactive approaches and organizational skills. Enjoy benefits like annual leave, a pension scheme, and an on-site gym while making a meaningful impact in the facilities or construction industry. If you thrive in a supportive atmosphere and are ready to take on new challenges, this opportunity is perfect for you.

Benefits

20 days annual leave

Pension scheme

On-site gym

Employee of the month prizes

On-site parking

Qualifications

• Experience in a similar role within facilities or construction industry.
• Proactive and organized approach to tasks.

Responsibilities

• Coordinate and dispatch works to engineers and contractors.
• Assist in product purchasing and order fulfillment activities.
• Handle incoming phone calls related to clients and customers.

Skills

Coordination Skills

Organizational Skills

Customer Service

Proactive Approach

Education

Experience in Facilities or Construction

Job description

Service Coordinator - Friendly Team Environment!, Loughton

Location: Loughton, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: 8244361205f8

Job Views: 3

Posted: 10.05.2025

Expiry Date: 24.06.2025

Job Description:

Location: Loughton, Essex

Working Hours: Monday - Friday, 9am - 5pm / 8am - 4pm

Benefits: 20 days annual leave + Bank Holidays (increasing with service), pension scheme, on-site gym, employee of the month prizes, on-site parking

Join a successful and reputable company in Loughton, known for its friendly and supportive team environment. We are seeking a dedicated Service Coordinator to join our client's dynamic team on a permanent basis. The ideal candidate will have experience in a similar role within the facilities or construction industry, demonstrating a proactive and organized approach.

Responsibilities:

• Coordinate and dispatch reactive and proactive works to engineers and contractors across various locations, ensuring SLAs are met.
• Assist in product purchasing and order fulfillment activities, including taking orders and determining appropriate shipping methods.
• Monitor product order shipments to ensure on-time delivery and liaise with customers regarding ETAs and related issues.
• Provide quotations and proposals in response to customer requests.
• Produce RAMs and maintain a database of customer sales and invoicing records.
• Contact customers regarding contract/visit cancellations to determine cause and possible corrective measures.
• Manage the fulfillment cycle from enquiry through to job completion.
• Handle incoming phone calls related to clients, engineers, sales, and customers, managing and resolving customer enquiries and complaints.

Office Angels is an employment agency committed to equal opportunities. We value diversity and inclusion, showcasing talents, skills, and unique experiences in an inclusive environment. If you require reasonable adjustments at any stage, please let us know, and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an Equal Opportunities Employer.