Service Coordinator - Ambulance Support

AVS Newcastle ltd; Maidstone; On-site; GBP 27,000; Full time

Job summary

AVS Newcastle Ltd is hiring a Service Coordinator for its Ambulance Support Team in Maidstone. This role involves coordinating staff, ensuring high standards of care, and managing vehicle operations. Ideal candidates will have supervisory experience and a full UK manual driving licence. Enjoy competitive pay and generous benefits, including 36 days of annual leave.

Benefits

36 days annual leave (including bank holidays) + option to buy 5 extra days

Pension scheme: Up to 6% contributory pension

Flexible working options

Wide range of career opportunities + comprehensive learning

Access to Blue Light Discount Card and employee benefits platform

Mental health and wellbeing assistance

Cycle2Work scheme

Interest-free season ticket loan for commuting expenses

Qualifications

• Full manual driving licence held for a minimum of 2 years.
• Previous experience in a similar role highly desirable.
• Able to work and travel extensively throughout the area as required.

Responsibilities

• Co-ordinate a designated number of Ambulance Care Assistants.
• Provide administrative and practical support to the Ambulance Care Assistants.
• Responsible for the day-to-day operation and deployment of the Red Cross vehicles.

Skills

Knowledge of staff and/or volunteer supervision

Good working knowledge of spreadsheets

Organisational skills

Knowledge of clinical standards and infection control

Job description

2 weeks ago Be among the first 25 applicants

Service Coordinator - Ambulance Support

Location: Hermitage Lane, Maidstone, Kent, ME16 9NT

Hours: 35 hours per week

Contract: Permanent

Salary: £26,719 per annum

Driving: Full UK Manual Driving Licence Held For A Minimum Of 2 Years

We have a fantastic opportunity to join the British Red Cross Ambulance Support Team as a Service Coordinator

We have a fleet of approximately 100 vehicles of varying specifications across the UK and we are constantly reviewing these to ensure that they are current and meet the requirements of our services and service users. Our fleet and equipment is comparable with those deployed by NHS services and we have recently introduced bariatric patient transport capability in some areas.

Service Coordinator - Ambulance Support

Location: Hermitage Lane, Maidstone, Kent, ME16 9NT

Hours: 35 hours per week

Contract: Permanent

Salary: £26,719 per annum

Driving: Full UK Manual Driving Licence Held For A Minimum Of 2 Years

We have a fantastic opportunity to join the British Red Cross Ambulance Support Team as a Service Coordinator

We have a fleet of approximately 100 vehicles of varying specifications across the UK and we are constantly reviewing these to ensure that they are current and meet the requirements of our services and service users. Our fleet and equipment is comparable with those deployed by NHS services and we have recently introduced bariatric patient transport capability in some areas.

Ambulance Support services are delivered by staff and volunteers, trained to provide patient transport, from various bases across the UK. Our services are directly managed by dedicated teams led by Service Delivery Managers, supported by Coordinators and, in some instances, Team Leaders. A national leadership team oversees our service performance, quality and development.

A day in the life of an Ambulance Support Service Coordinator will include;

• You will co-ordinate a designated number of Ambulance Care Assistants to enable and provide support to the staff and volunteers involved in delivering high quality care to patients, in partnership with the Ambulance Service Trust.
• Responsibility to provide administrative and practical support to the Ambulance Care Assistants in Kent in support of the Service Delivery Manager.
• Being responsible for the day-to-day operation and deployment of the Red Cross vehicles and Ambulance Care Assistants.
• Ensuring that all operational ambulances are maintained at the highest standards.
  
  

To be a successful Ambulance Support Service Coordinator you'll need;

• Full manual driving licence held for a minimum of 2 years
• Knowledge of staff and/or volunteer supervision
• A good working knowledge of spreadsheets, email, web-based and word processing software
• Ability to work on own initiative or under instruction from others
• Organisational skills - planning and monitoring own workload
• Knowledge of clinical standards and infection control with regard to quality standards
• Previous experience in a similar role highly desirable
• Experience of delivering high quality services to the public within a regulated framework e.g. CQC
• Able to work and travel extensively throughout the area on a regular basis as appropriate, and more widely in the UK as required.
  
  

A full Job description and Person Specification which includes a list of the essential criteria for the role are available for download.

Closing date for applications is 11th June 2025.

Please note that early application is encouraged, as we'll be reviewing applications throughout the advertising period and reserve the right to close the advert in advance of the advertised closing date.

In Return For Your Dedication And Expertise, You'll Get

• Holidays: 36 days annual leave (including bank holidays) + option to buy 5 extra days.
• Pension scheme: Up to 6% contributory pension.
• Flexible working: We do our best to accommodate your preferred work style.
• Learning & Development: Wide range of career opportunities + comprehensive learning.
• Discounts: Access to Blue Light Discount Card and employee benefits platform.
• Wellbeing Assistance: Access to mental health and wellbeing assistance.
• Team Working: Champion our mission in a collaborative team.
• Cycle2Work: Lease a bicycle through the scheme.
• Season ticket loan: Interest-free loan for commuting expenses.
  
  

We are proud to participate in the disability confident scheme for roles based in the UK. During the application process, you will be asked if you wish to apply under the scheme.

At The British Red Cross, we pride ourselves on our diverse workforce, and ensuring we have an inclusive environment for all our staff and volunteers. We remain dedicated to ensuring our teams can bring their true selves to work without risk or fear of discrimination. We do this through regular data reporting, and the assistance of our internal Race and Equality Network (REEN), LGBT+ Network, our Disability and Wellness Network (DAWN), Gender Network, Carers Network and Youth Network.

Together, we are the world's emergency responders

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Strategic Management Services

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