Travel Services Advisor

Fred. Olsen Ltd.; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A leading company in the travel industry is seeking a highly motivated Travel Services Advisor to join its team in London. This full-time role involves managing day-to-day post sales booking services, ensuring high customer satisfaction through excellent problem-solving and communication skills. The ideal candidate will thrive in a fast-paced environment and share a passion for travel.

Benefits

BUPA medical

Life Assurance

Discounted holidays and cruises

Retail discounts and cash back

Qualifications

• Excellent communication skills and problem-solving abilities.
• Motivated and organized with a passion for travel.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Day-to-day post sales booking services for Fred. Holidays Tour operation.
• Handle all post booking services, queries, and amendments.
• Resolve complaints including on departure and in resort issues.

Skills

Communication

Problem Solving

Organizational Skills

Job description

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Fred. Holidays is a tailor-made tour operator with distinct specialist sales areas including, European Land, Rail Journeys, Ocean Cruises and River Cruises. This includes the Fred. Olsen owned Hotel Jardin Tecina in La Gomera and the UK Sales Agent for Amadeus River Cruises.

Each product is hand crafted by our specialist sales team adapting the holiday to the customers’ requirements, this includes hotel rating and location, UK departure points, inclusive activities, multi-centre stays and more.

The Fred. Holidays tour operation supports both the trade and direct consumer through its ability to tailor-make each and every holiday style. As our portfolio expands, we are looking for a highly motivated and organised individual with a passion for travel to join the Fred. Holiday team based in our Ipswich Head Office as our Travel Services Advisor.

As the Travel Services Advisor you will be responsible for the day to day post sales booking services for our Fred. Holidays Tour operation. In this new and exciting role you will be the link from the Sales to the Administration teams, looking after all post booking services, queries, amendments, booking out-of-date range products while resolving complaints including on departure and in resort issues that occur. To be successful in the role you will enjoy problem solving, have excellent communication skills and thrive in a face paced environment.

This is a full time position working 35 hours per week. Saturday working is required for this role working 1 in 4 Saturdays, when a Saturday is worked a day off mid-week is granted.

Attached to this advert is a full job description and a list of our staff benefits on offer.

Our values are:

Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.

Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.

Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.

Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.

Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.

Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.

Fred. Holidays is a tailor-made tour operator with distinct specialist sales areas including, European Land, Rail Journeys, Ocean Cruises and River Cruises. This includes the Fred. Olsen owned Hotel Jardin Tecina in La Gomera and the UK Sales Agent for Amadeus River Cruises.

Each product is hand crafted by our specialist sales team adapting the holiday to the customers’ requirements, this includes hotel rating and location, UK departure points, inclusive activities, multi-centre stays and more.

The Fred. Holidays tour operation supports both the trade and direct consumer through its ability to tailor-make each and every holiday style. As our portfolio expands, we are looking for a highly motivated and organised individual with a passion for travel to join the Fred. Holiday team based in our Ipswich Head Office as our Travel Services Advisor.

As the Travel Services Advisor you will be responsible for the day to day post sales booking services for our Fred. Holidays Tour operation. In this new and exciting role you will be the link from the Sales to the Administration teams, looking after all post booking services, queries, amendments, booking out-of-date range products while resolving complaints including on departure and in resort issues that occur. To be successful in the role you will enjoy problem solving, have excellent communication skills and thrive in a face paced environment.

This is a full time position working 35 hours per week. Saturday working is required for this role working 1 in 4 Saturdays, when a Saturday is worked a day off mid-week is granted.

Attached to this advert is a full job description and a list of our staff benefits on offer.

Our values are:

Customer Driven: We strive to look through the lens of each customer to ensure we continuously put their needs and expectations at the heart of everything we do.

Valuing Diversity: We believe differing views and experiences make us stronger. By working to create a representative and inclusive business, we can deliver the right solution to our customers in the right way.

Investing in people: We believe that by continuously seeking to grow personally and professionally develop our people, we can improve our future today.

Winning Together: We deliver our best outcomes and results when we all pull in the same direction, creating a positive team spirit where people feel valued, support each other and share in success together.

Doing the right thing: We pride ourselves on doing what is right and building trust in every situation with our people, customers and community.

Fred. Olsen Travel offers a range of company benefits including BUPA medical, Life Assurance, discounted holidays and cruises plus retail discounts and cash back incentives through our MyBenefits scheme.

As an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.