Service Coordinator

SMT GB; Stapleford; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Company pension

Healthcare plan

GP service

Enhanced sick pay

Enhanced family leave

Employee discounts

Cycle to Work

EV salary sacrifice

Training & development

Long service awards

Volunteer day

Christmas shutdown

Employee Council

Job summary

SMT GB in the United Kingdom is seeking a proactive Service Coordinator to manage end-to-end servicing and repair activities, coordinating engineers, parts and resources to deliver high-quality customer service.

You will liaise with customers and internal stakeholders, monitor progress, support compliance with Safety, Health, Environmental and Quality standards, and help drive service performance and KPI achievement.

Qualifications

• Experience in a service coordination, scheduling, planning or service administration role.
• Excellent customer service and communication skills, with the ability to engage professionally at all levels.
• Strong IT skills, including a good working knowledge of Microsoft Office applications, particularly Excel.
• The ability to understand and interpret technical reports and mechanical terminology.
• Excellent organisational and time management skills, with the ability to prioritise competing demands.
• A proactive, adaptable approach and the ability to work both independently and collaboratively within a team.
• Experience working in a fast-paced environment where attention to detail and effective resource management are essential.
• Experience of invoice management, warranty claim, parts catalogues, or working within the engineering, construction equipment, automotive or other technical sectors would be advantageous.

Responsibilities

• Coordinate engineer diaries, labour, parts and resources to support the successful completion of service and repair work.
• Raise quotations and manage additional repairs identified through engineer reports, inspections and customer requests.
• Monitor job progress, costs and service performance to ensure customer issues are resolved in a timely manner.
• Support compliance with SMT GB's Safety, Health, Environmental and Quality standards.
• Reviewing technical reports and ensuring jobs, including warranty work, are administered and closed accurately.
• Support the Service Delivery Manager with resource planning, performance management and engineer development.
• Managing multiple priorities while striving to achieve operational KPI targets and deliver a consistent customer experience.

Skills

Service coordination

Scheduling

Planning

Customer service

Communication

IT skills

Excel

Technical reports

Time management

Proactive attitude

Tools

Microsoft Office

Job description

We're looking for a proactive and organised Service Coordinator to join our team in Duxford. The main focus of this role is to coordinate the end-to-end management of servicing and repair activities, ensuring engineers, parts and resources are effectively planned to deliver excellent customer service. Working closely with customers, engineers and internal stakeholders, you will play a key role in ensuring service work is completed efficiently, safely and to the highest standards.

What You'll Be Doing

• Coordinating engineer diaries, labour, parts and resources to support the successful completion of service and repair work.
• Raising quotations and managing additional repairs identified through engineer reports, inspections and customer requests.
• Monitoring job progress, costs and service performance to ensure customer issues are resolved in a timely manner.
• Supporting compliance with SMT GB's Safety, Health, Environmental and Quality standards.
• Reviewing technical reports and ensuring jobs, including warranty work, are administered and closed accurately.
• Supporting the Service Delivery Manager with resource planning, performance management and engineer development.
• Managing multiple priorities while striving to achieve operational KPI targets and deliver a consistent customer experience.
  We're looking for someone who is organised, dependable and takes pride in delivering excellent customer service. You'll be comfortable managing multiple tasks at once, communicating with a range of stakeholders, and working collaboratively to ensure service activities are completed efficiently and accurately.

You will ideally have:

• Experience in a service coordination, scheduling, planning or service administration role.
• Excellent customer service and communication skills, with the ability to engage professionally at all levels.
• Strong IT skills, including a good working knowledge of Microsoft Office applications, particularly Excel.
• The ability to understand and interpret technical reports and mechanical terminology.
• Excellent organisational and time management skills, with the ability to prioritise competing demands.
• A proactive, adaptable approach and the ability to work both independently and collaboratively within a team.
• Experience working in a fast-paced environment where attention to detail and effective resource management are essential.
• Experience of invoice management, warranty claim, parts catalogues, or working within the engineering, construction equipment, automotive or other technical sectors would be advantageous.

SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.

We offer a competitive salary and a comprehensive benefits package designed to support your health, wellbeing, finances and life outside of work.

• a company pension scheme with matched contributions
• Healthcare Cash Plan
• 24/7 GP service
• enhanced sick pay
• enhanced family leave
• employee discounts
• Cycle to Work
• electric vehicle salary sacrifice schemes
• ongoing training and development opportunities
• long service awards
• a paid volunteering day
• Christmas shutdown as part of your holiday allowance
• opportunities to get involved through our Employee Council, Social Committee and Caring, Daring, Sharing recognition awards

Eligibility Applicants must have the right to work in the UK at the time of application. Unfortunately, SMT GB is unable to provide visa sponsorship for this position.

Our values

Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we're doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.

SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party, unless prior written consent has been given by SMT. These parties are not permitted to submit CVs or applications to SMT or its employees in any form, including, but not limited to, email, social media or online platforms, whether directly or indirectly. Any CVs or applications submitted in breach of this policy will be treated as unsolicited and will not create any obligation for SMT. SMT will not acknowledge or accept any claim for compensation, costs or fees arising from such submissions. SMT also expressly reserves the right to contact any candidates directly, without this creating any obligation towards the party that submitted their details.