Field Service Engineer

SMT GB; Stapleford; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Health Cash Plan

24/7 GP access

Free physiotherapy support

Enhanced family leave

Enhanced sick pay

Pension contributions matched up to 5%

Car leasing and cycle-to-work schemes

Retail and lifestyle discounts

Job summary

SMT GB is seeking an experienced Field Service Engineer to join our Customer Support team. You will service and repair Volvo construction equipment on customer sites across Duxford and surrounding areas.

You will diagnose mechanical, hydraulic, electrical and engine faults, maintain records in real time, and ensure high levels of safety and customer satisfaction. A UK driving licence and NVQ3 in Plant Maintenance or equivalent are essential.

Qualifications

• NVQ Level 3 (or equivalent) in Plant Maintenance, Agricultural Engineering, HGV Maintenance, or a related engineering discipline.
• Proven experience maintaining and repairing heavy construction plant and equipment.
• Strong knowledge of diesel engines, hydraulics, drivetrains, electrics and diagnostic systems.

Responsibilities

• Carrying out diagnostics, servicing, maintenance, and repairs on Volvo construction equipment and associated machinery.
• Identifying and resolving faults across mechanical, hydraulic, electrical and engine systems.
• Acting as primary contact for customers, updating on status and progress.
• Completing all job documentation, inspection reports and timesheets accurately and in real time.
• Maintaining high safety, professionalism and compliance with policies.

Skills

Diagnostics

Maintenance

Repairs

Diesel engines

Hydraulics

Drivetrains

Electrical systems

Diagnostic equipment

Education

NVQ Level 3 in Plant Maintenance

NVQ Level 3 in Agricultural Engineering

Tools

Diagnostic equipment

UK driving licence

Job description

Are you an experienced engineer with a background in construction plant, heavy equipment, agricultural machinery, HGVs, or a similar mechanical environment? We're looking for a Field Service Engineer to join our Customer Support team, providing maintenance, diagnostics, and repair services to customers across Duxford and the surrounding areas. This is a field-based role where you'll be responsible for maintaining and repairing Volvo construction equipment, delivering exceptional customer service, and ensuring maximum machine availability. You'll work independently on customer sites while building strong relationships and acting as a trusted technical expert. Please note: Applicants must hold an NVQ Level 3 (or equivalent) in Plant Maintenance, Agricultural Engineering, HGV Maintenance, or a related engineering discipline, and have experience maintaining and repairing construction plant equipment. Applications from candidates who do not meet these requirements are unlikely to be progressed.

Key responsibilities

• Carrying out diagnostics, servicing, maintenance, and repairs on Volvo construction equipment and associated machinery.
• Identifying and resolving mechanical, hydraulic, electrical, and engine-related faults using technical expertise and diagnostic equipment.
• Acting as the primary point of contact for customers, providing updates on machine status, repair progress, and recommended actions.
• Completing all job documentation, inspection reports, timesheets, and electronic records accurately and in real time.
• Maintaining high standards of safety, professionalism, housekeeping, and compliance with company policies and procedures.

We're looking for a self-motivated and customer-focused engineer with excellent technical knowledge and a commitment to delivering outstanding service.

To be successful, you'll have:

• NVQ Level 3 (or equivalent) in Plant Maintenance, Agricultural Engineering, HGV Maintenance, or a related engineering discipline.
• Proven experience maintaining and repairing heavy construction plant, with strong knowledge of diesel engines, hydraulics, drivetrains, electrics, and diagnostic systems.
• Advanced fault-finding and problem-solving skills with the ability to work independently in a field-based environment.
• Strong communication and customer service skills, with the confidence to build effective working relationships.
• A full UK driving licence and the flexibility to travel, work overtime, and support customer requirements when needed.

Company background

SMT is a leading full-service distribution company specializing in machinery and trucks. Our focus is on providing equipment for the construction, material handling, recycling, and transport industry. Launched in 2010, we have already obtained a significant heritage that dates back to 1946. Our mix of agility and international experience gives us the advantage of a synergetic environment. We are active in large parts of Africa, Belgium & Luxembourg, Great Britain, the Netherlands, and in US.

Benefits

• Health Cash Plan
• 24/7 GP access
• free physiotherapy support
• enhanced family leave
• enhanced sick pay
• IVF support
• pension contributions matched up to 5%
• car leasing and cycle-to-work schemes
• plus access to a wide range of retail and lifestyle discounts.

Additional benefits

• refer-a-friend scheme
• paid volunteering day
• long service awards
• Christmas shutdown as part of your holiday allowance
• opportunities to get involved through our Employee Council, Social Committee, and Caring, Daring, Sharing awards programme.

Closing Date & Interview Process

We review applications on an ongoing basis and may close this advert early should sufficient suitable applications be received. Early applications are therefore encouraged.

Our values

Our way of working as a professional community, can be best described as Caring, Daring and Sharing. Caring because we are service-minded, and we always like to go the extra mile for our customers and give our people the attention and care they deserve. Daring because we are innovative in our business, constantly looking for smart improvement. And finally Sharing because we realize we're doing this together; with our clients, with a great team of skilled specialists, excellent manufacturers and reliable suppliers. These values create an engaging environment for passionate people who like to work in a place with purpose.

Recruitment policy

SMT does not accept unsolicited CVs or applications from headhunters, recruitment agencies, selection agencies, or any other third party, unless prior written consent has been given by SMT. These parties are not permitted to submit CVs or applications to SMT or its employees in any form, including, but not limited to, email, social media or online platforms, whether directly or indirectly. Any CVs or applications submitted in breach of this policy will be treated as unsolicited and will not create any obligation for SMT. SMT will not acknowledge or accept any claim for compensation, costs or fees arising from such submissions. SMT also expresses reserves the right to contact any candidates directly, without this creating any obligation towards the party that submitted their details.