Service Coordinator

Action for Children; Grove; On-site; GBP 30,000 - 37,000; Full time

Benefits offered by this job

Paid leave options

Well-being day

Cycle to work scheme

Professional training

Flexible family packages

Pension contribution up to 7%

Blue Light Card discounts

Job summary

Action for Children is seeking a Service Co-ordinator for our Rossorry Grove Supported Accommodation in Enniskillen, NI. You will lead a team of Housing Support workers to deliver tailored support for 16–21 year olds, developing independent living skills and safeguarding best practices.

You will manage rosters, monitor outcomes, and drive professional development while ensuring a safe, compliant environment and active involvement in reviews and meetings.

Qualifications

• Level 3+ in Health and Social Care, Social Work, Youth Work, Education or equivalent.
• Experience with children, young people and families.
• Experience managing a team or supervising staff.
• Sound safeguarding knowledge and safeguarding practice.
• Excellent IT and organisational skills.
• Willingness to travel and cover an on-call rota.

Responsibilities

• Manage a team of Housing Support workers and Practitioners.
• Monitor and report outcomes for young people supported.
• Provide line management, coaching and mentoring to staff.
• Deliver reflective practice supervision and outcomes-focused work.
• Complete and manage a 24/7 rota for the service.
• Maintain safe, positive service environment with safeguarding compliance.
• Attend professional meetings as required.

Skills

Team leadership

Safeguarding knowledge

IT skills

Organisational skills

Travel & on-call willingness

Education

Level 3+ Health and Social Care / Social Work / Youth Work / Education or equivalent

Level 5 management qualification desirable

Tools

IT systems

Job description

Job Description

Service Co-ordinator.

Salary: £33,500 per annum plus on call allowance.

Location: Enniskillen, Northern Ireland.

Contract/Hours: Permanent, 37 hours per week.

Benefits:

• Over 7 weeks inclusive paid leave and the option to buy or sell leave.
• 1 well-being day per year.
• Cycle to work scheme.
• Excellent training and the opportunity to undertake professional training for some roles.
• Flexible maternity, paternity and adoption packages.
• Up to 7% employer pension contribution and life assurance cover.
• Blue Light Card eligibility with discounts at 15,000 national retailers.

Vulnerable children in the UK need your help

Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable children in the UK.

Last year, we helped more than 687,000 children and families across the UK. From direct work in communities to national campaigning, we are focused on making sure every child has a safe and happy childhood, and the foundations they need to thrive.

Why Action for Children?

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.

About the service

Our Rossorry Grove Supported Accommodation is a purpose built 13 apartment supported accommodation service for young people who were homeless or at risk of becoming so. We work with young people aged 16 to 21 years, many of whom have been in care and / or struggle with significant mental health concerns and substance misuse issues.

Each young person will have their own self-contained flat and staff work closely with them to support their development of independent living skills and enabling them to move safely into the community.

How you'll help to create brighter futures

• Managing a team of Housing Support workers and Practitioners to deliver individually tailored support to young people living in supported accommodation aged 16-21yrs.
• Monitoring and reporting on the outcomes of the young people the service supports.
• Providing direct and line management of staff, applying appropriate policies and procedures, also sharing knowledge and experience through coaching and mentoring techniques.
• Providing reflective practice supervision, ensuring an outcomes focused approach to working with children and young people.
• Completing and managing a 24/7 rota for the service.
• Delivering a safe and positive work and service environment through compliance with all safeguarding, safer recruitment, health and safety policy and procedure.
• Attend professional meetings including reviews as required.

Let's talk about you

• A relevant qualification at level 3 or above in Health and Social Care, Social Work, Youth Work, Education or another relevant discipline or equivalent relevant experience.
• A management qualification at level 5 is desirable and we have a development programme to support your professional development.
• Significant post qualification experience of working with children, young people and their families/carers.
• Experience of managing and developing a team.
• Sound knowledge of Safeguarding.
• Excellent IT and organisational skills.
• A willingness to travel as needed and flexibility to cover an on-call rota.
• Maintain registration in line with the required bodies and ensure Action for Children are notified of any circumstances which could affect your registration status.

Closing Date:

Tuesday 20th October 2026.

Interviews are planned to be held week commencing 26th October 2026 face to face in Enniskillen.

Please note we are unable to offer visa sponsorship for this role.

To be eligible for this position you must complete an Access Ni Enhanced Disclosure

Having a criminal record will not necessarily be a bar to obtaining a position.

A copy of the Access Ni Code of Practice can be found here.

Policies on Recruitment of Ex-Offenders & Access Ni Disclosure Handing Policy are also available on demand.

Our Commitment to Equity, Inclusion and Anti-Racism

At Action for Children, we are committed to creating a workplace where everyone feels respected, valued, and able to thrive. We know that racism and discrimination create barriers, and we are taking active steps to challenge these inequalities in our organisation and in the communities we serve.

We strongly welcome applications from people who are Black, Asian, or from other racialised and ethnically marginalised communities, as well as disabled people, who are currently under-represented in our workforce. We are committed to removing barriers in our recruitment processes and ensuring fair access to opportunities.

We also encourage applications from men, who are under-represented in our Children's Services roles. We recognise that people hold multiple identities, and we value the richness this brings to our team.

Want to know more about Action for Children?

Job Description

See below for further information about working with us:

Action for Children Employee Benefits

AfC Commitment Statement

Action for Children Northern Ireland Booklet