Team Leader Housing Support

Action for Children; United Kingdom; Remote; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Annual leave 29 days

Professional development

Maternity/paternity packages

Pension with employer contribution

Staff discounts + Blue Light Card

Job summary

Action for Children in Dundee is seeking a Team Leader for Housing Support to lead staff delivering person-centred support to young people. You will oversee tenancy sustainment, housing applications and access to services, ensuring independent living skills are developed and wellbeing promoted.

You will coordinate signposting to local services, supervise staff, and maintain consistent practice across shifts, with a strong emphasis on safeguarding and positive outcomes for vulnerable young people.

Qualifications

• Essential - SVQ 3 in Social Services and Healthcare, or HNC Social Services plus management award (PDA)
• Desirable - SVQ4 in Social Services and Healthcare or willing to work towards
• SSSC registered.
• Previous experience of supervising staff.
• Significant experience of working with children and young people with complex trauma
• Confident in all aspects of MS Office.
• Experience of coaching and supporting staff to reach a competent standard.
• Ability to work under pressure while maintaining drive and enthusiasm and to be able to deal with children and young people effectively and safely with challenging behaviour.

Responsibilities

• Promoting and maintaining effective working relationships with colleagues, partner agencies, young people and families to support positive outcomes
• Ensuring safeguarding and child protection responsibilities are fully understood, embedded in practice and escalated appropriately in line with policy
• Providing regular supervision and facilitating practice meetings, ensuring reflective practice and a cohesive, consistent approach across the team
• Monitoring compliance with policies, procedures, and professional standards, addressing issues through support and performance management where required
• Leading and embedding practice aligned with GIRFEC, The Promise, the Health and Social Care Standards, and the SSSC Code of Conduct

Skills

Staff supervision

Leadership

Coaching staff

MS Office

Communication

Education

SVQ 3 in Social Services and Healthcare, or HNC Social Services plus management award (PDA)

SVQ4 in Social Services and Healthcare or willing to work towards

Tools

MS Office

Job description

Role Description

Salary: £ 29,000 per annum,

Location:Dundee

Contract/Hours: Permanent / Full Time 37 hours

• 29 days annual leave PLUS bank holidays, with up to 5 additional days for continuous service and option to buy or sell leave
• Gain professional qualifications and excellent training/development opportunities
• Flexible maternity, adoption, and paternity packages
• Pension with up to 7% employer contribution with included life assurance cover
• Staff discount portal and Blue Light Card eligibility with 15,000 national retailers discounts.

Vulnerable children in the UK need your help

Wherever you work in the Action for Children family, you'll be helping to change the lives of the most vulnerable children in the UK.

Last year, we helped more than 670,000 children and families across the UK. From direct work in communities to national campaigning, we are focused on making sure every child has a safe and happy childhood, and the foundations they need to thrive.

Why Action for Children?

Working here is more than a job. Everyone in the Action for Children family is passionate about protecting and supporting children. It's the sense of purpose that drives us every single day. Because we know that, when we work together, we can make a huge difference to bring lasting improvements to vulnerable children's lives.

A bit about the role

Dundee Youth Housing Service is spread across two residential sites in the city of Dundee. We can accommodate 25 young people at one time through a mixture of housing support and care at home intervention.

The Dundee Youth Housing Service, in collaboration with the Dundee City Council, fulfils its statutory duty by supporting homeless/care experienced young people aged 16 and above. The aim of the service is to engage with young people and families at the earliest opportunity. To be responsive, to prevent situations escalating, and take the pressure off the local authority front line services.

As the initial point of contact for any young person facing homelessness in the city, our service plays a crucial role. Within the strategic housing partnership, Action for Children stands as the sole organisation dedicated to preventing young individuals from becoming homeless. Our service operates 24/7.

Our primary focus is to provide temporary accommodation for young people who have been assessed as homeless. We extend our support to young individuals who are homeless and have care experience.

How you'll help to create brighter futures

As a Team Leader within Housing Support, you will lead and support staff to deliver effective, person-centred support to young people. While maintaining an understanding of frontline practice, your role will focus on overseeing the delivery of general support and guidance, including independent living skills, tenancy sustainment, housing applications and access to appropriate services.

You will ensure your team has a strong awareness of local services available across Dundee and that young people are effectively signposted to relevant support based on assessed need. Through supervision, guidance, and role‑modelling best practice, you will support staff to deliver consistent, high‑quality interventions that promote independence and wellbeing.

You will also be responsible for:

• Promoting and maintaining effective working relationships with colleagues, partner agencies, young people and families to support positive outcomes
• Ensuring safeguarding and child protection responsibilities are fully understood, embedded in practice and escalated appropriately in line with policy
• Providing regular supervision and facilitating practice meetings, ensuring reflective practice and a cohesive, consistent approach across the team
• Monitoring compliance with policies, procedures, and professional standards, addressing issues through support and performance management where required
• Leading and embedding practice aligned with GIRFEC, The Promise, the Health and Social Care Standards, and the SSSC Code of Conduct

Through strong leadership, oversight, and support, you will ensure services are delivered safely, consistently and in line with statutory and organisational expectations, contributing to positive long‑term outcomes for young people.

Let's talk about you

• Essential - SVQ 3 in Social Services and Healthcare, or HNC Social Services plus management award (PDA)
• Desirable - SVQ4 in Social Services and Healthcare or willing to work towards
• SSSC registered.
• Previous experience of supervising staff.
• Significant experience of working with children and young people with complex trauma
• Confident in all aspects of MS Office.
• Experience of coaching and supporting staff to reach a competent standard.
• Ability to work under pressure while maintaining drive and enthusiasm and to be able to deal with children and young people effectively and safely with challenging behaviour.

Diversity, equality and inclusion

Diversity, equality and inclusion At Action for Children, we're dedicated to building a diverse, inclusive, and authentic workplace. Weactivelyencourageapplications from Black, Asian & Minority Ethnic and disabled candidates as they are under-represented within Action for Children. We want to take deliberate and purposeful action to ensure equal opportunity to all groups in society and to Action for Children. Male staff are under-represented within our Children Service roles. We would like to encourage more male applicants for our Children Service roles.

Want to know more about Action for Children?

See below for further information about working with us: