Service Coordinator

Royal Devon University Healthcare NHS Foundation Trust; Exeter; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

27 days annual leave (plus bank hols)

NHS Pension scheme

Cycle to work scheme

Staff discounts

Job summary

Royal Devon University Healthcare NHS Foundation Trust is seeking an experienced administrative professional to support the Knee Service within elective orthopaedics. You will coordinate patient pathways, manage waiting lists, and assist theatre scheduling to improve patient flow and timely access to treatment.

The role focuses on efficient, compassionate patient care, with opportunities to contribute to innovative outpatient care models across our region.

Qualifications

• Previous administrative experience preferred.
• Experience with patient pathways, RTT management, and EPIC would be advantageous.
• Excellent organisational and communication skills in a fast-paced environment.

Responsibilities

• Support managers and coordinators in delivering an efficient, professional administrative service.
• Arrange and coordinate outpatient, inpatient and day-case appointments.
• Handle administrative tasks and enquiries promptly, following procedures and escalating issues when necessary.
• Complete general administrative duties and help make effective use of available team capacity.
• Set up or amend clinics and coordinate room availability.
• Maintain information security and confidentiality.
• Provide compassionate customer care to patients and relatives, including distressed individuals.
• Support and provide cover for colleagues, manage telephone calls and resolve straightforward enquiries from patients, carers and visitors.

Job description

• Support managers and coordinators in delivering an efficient, professional administrative service.
• Arrange and coordinate outpatient, inpatient and day-case appointments.
• Handle administrative tasks and enquiries promptly, following procedures and escalating issues when necessary.
• Complete general administrative duties and help make effective use of available team capacity.
• Set up or amend clinics and coordinate room availability.
• Maintain information security and confidentiality.
• Provide compassionate customer care, including support for distressed or anxious patients and relatives.
• Support and provide cover for colleagues, manage telephone calls and resolve straightforward enquiries from patients, carers and visitors., This new role sits at the heart of the Trust's elective recovery programme and offers the chance to make a tangible difference to patients awaiting knee replacement surgery. As the service expands, you will help drive the delivery of dedicated surgical capacity for high-volume, low-complexity knee arthroplasty, supporting an innovative ambulatory care model that is transforming the way orthopaedic care is delivered across the region.

The SWAOC model is built on efficiency, innovation and excellence, creating streamlined pathways that maximise patient flow, standardisation and surgical throughput. The Knee Service plays a vital role in protecting elective capacity, sustaining dedicated operating lists, supporting day‑case and short‑stay pathways, and ensuring patients receive timely treatment despite the pressures often faced by acute hospital sites. Working collaboratively with consultants, clinicians and operational colleagues, you will be at the centre of the patient journey‑coordinating pathways, managing waiting lists, supporting theatre scheduling and helping patients progress smoothly and confidently through every stage of their care. Your contribution will be instrumental in maximising theatre utilisation, increasing surgical activity and delivering meaningful improvements in access to treatment. We are seeking an experienced administrator with exceptional organisational and communication skills, the ability to thrive in a fast‑paced environment, and a genuine commitment to delivering outstanding patient experiences. Experience of patient pathways, RTT management, waiting list coordination and EPIC would be advantageous. This is more than an administrative role; it is an opportunity to be part of an ambitious and forward‑thinking transformation programme that is reshaping elective orthopaedic services. If you are passionate about improving patient outcomes, reducing long waits and contributing to innovative healthcare delivery, we would love to hear from you.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with 'Priority' and 'At Risk' status including NHS At Risk staff throughout Devon. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received. The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly. We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people's own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC). Our state‑of‑the‑art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world‑class care to our local communities.

Looking after you is important to us. We strive to help our staff create a healthy work‑life balance through flexible working schemes and our family friendly policies. If you are starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays. You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups. We will work together to maintain a culture that develops and supports you and your team. This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there. Salary is not the only financial benefit You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter
• Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available - if the role is something you are interested in, we would love to hear from you.