Service Controller - Materials Handling Desk Lead

First Military Recruitment; West Stow; Presencial; GBP 27.000 - 36.000; Jornada completa

Descripción de la vacante

First Military Recruitment are seeking a Service Controller for a role in the Bury St Edmunds area. The successful candidate will support the service team with requirements for new and existing customers in the materials handling sector.

The role involves acting as the first contact for service needs, coordinating the service desk, planning work for engineers, handling quotes, and ensuring accurate records in Protean/ERP systems.

Formación

• Strong customer service focus and professionalism.
• Excellent admin, organisation and coordination skills.
• Clear communication by phone, email and in person.
• Ability to prioritise in a busy service desk environment.
• Attention to detail and accurate record keeping.
• Calm, professional interaction with customers, engineers and teams.
• Willingness to learn and support process improvement as the branch grows.
• Experience with ERP/CRM systems (Protean/Sage would be advantageous).
• Experience in service controller/coordinator roles in related sectors would help.

Responsabilidades

• Act as first point of contact for service requests, repairs, or breakdowns.
• Coordinate daily service desk activities and manage customer enquiries.
• Plan and allocate work to field engineers considering availability and urgency.
• Confirm service requirements with customers and provide updates.
• Progress service jobs through the ERP system and keep records up to date.
• Prepare quotations and follow up for approvals.
• Obtain job updates and parts information from engineers.
• Assist with timely ordering of parts to minimise downtime.
• Review engineer reports and ensure closure and invoicing readiness.
• Support invoicing for completed service work and maintain relationships with customers and colleagues.

Conocimientos

Customer focus

Administration

Communication

Prioritisation

Attention to detail

Teamwork

Proactive problem solving

Microsoft 365

ERP/CRM experience

Service coordination

Herramientas

Protean ERP

Sage

CRM systems

Microsoft 365

Descripción del empleo

First Military Recruitment are seeking a Service Controller for a role in the Bury St Edmunds area. The successful candidate will support the service team with requirements for new and existing customers in the materials handling sector.

The role involves acting as the first contact for service needs, coordinating the service desk, planning work for engineers, handling quotes, and ensuring accurate records in Protean/ERP systems.