Service Controller

Linde Material Handling; Wellingborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading equipment manufacturer in Wellingborough is seeking a Service Controller to manage customer calls and engineer dispatch. The successful candidate will possess excellent communication and organizational skills, with a strong ability to prioritize under pressure. Responsibilities include ensuring high standards of customer service and communication with both customers and the engineering team. This role is an entry-level position and offers a full-time employment opportunity.

Qualifications

• Be an excellent communicator with first class customer handling skills.
• Experience of working within a fast paced customer service environment.
• Be committed and self driven.

Responsibilities

• Handle customer calls and manage breakdowns.
• Organize and plan engineer despatch.
• Establish and maintain customer contact standards.

Skills

Excellent communicator

Customer handling skills

Decision making

Organisational skills

IT skills, particularly Excel

Tools

SAP

Job description

Qualifications

• Be an excellent communicator with first class customer handling skills
• Experience of working within a fast paced customer service environment
• Have a confident and pleasant telephone manner
• Possess strong decision making and prioritisation skills
• Be committed and self driven
• Be a team player, with a flexible approach to their workload
• Have well developed IT skills particularly Excel. Knowledge of SAP would be advantageous
• Able to work under pressure and achieve deadlines and targets
• Have exceptional organisational skills

We Offer

With daily customer contact for breakdown management and control of a team of field based service engineers, the service controller plays an important part in Linde providing a first class level of on‑site service and will have a pivotal role in the continual improvement of our customer service delivery

Tasks and Qualifications

Successful applicants will be familiar with customer call handling and logging, organising and planning engineer despatch supported by effective and clear communication. The successful applicant will be expected to establish and maintain excellent customer contact and call handling standards, and support and communicate with their engineering team, thus ensuring customers, both internal and external, receive an outstanding level of service.

Seniority Level

Entry level

Employment Type

Full-time

Job Function

Finance and Sales

Industries

Machinery Manufacturing

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