Service Controller

NEOS Recruitment; Uxbridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading construction business in the UK seeks a proactive Breakdown Coordinator to manage vehicle incidents and ensure fleet operations run smoothly. The ideal candidate will have experience in logistics coordination or fleet management, strong problem-solving skills, and the ability to maintain clear communication with diverse stakeholders. This full-time, permanent position offers competitive salary, benefits, and opportunities for career development.

Benefits

24-26 days holiday per annum

Company pension scheme

Employee benefits programme

Cycle to work scheme

Employee Assistance Programme

Career development opportunities

Qualifications

• Experience as a Breakdown Coordinator or in logistics coordination/fleet management.
• Ability to manage multiple priorities effectively.
• Professional and resilient attitude.

Responsibilities

• Responding promptly to vehicle breakdowns and coordinating immediate assistance.
• Maintaining accurate records of incidents and liaising with service providers.
• Ensuring compliance with safety regulations and company policies.

Skills

Logistics Management

Problem Solving

Communication

Interpersonal Skills

Tools

Tracking Software

Job description

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NEOS Engineering are partnered with a leading, construction business operating across multiple depots throughout the UK. Renowned for their commitment to sustainability and innovation, they play a vital role in delivering essential services. Following continued growth, they are now seeking a proactive Breakdown Coordinator to join their dynamic team and support the seamless operation of their fleet.

The Role

As a Breakdown Coordinator, you’ll be at the heart of managing vehicle incidents, ensuring minimal downtime, and keeping the fleet running smoothly. You’ll act as the key point of contact for drivers, maintenance teams, and external service providers, coordinating rapid responses to breakdowns and maintaining clear communication throughout.

Your responsibilities will include:

• Responding promptly to vehicle breakdowns, assessing situations, and arranging immediate assistance.
• Coordinating towing, repairs, or vehicle replacements in line with company policies and safety standards.
• Acting as the primary liaison between drivers, maintenance teams, and management, providing timely updates.
• Maintaining accurate records of breakdown incidents, repairs, and follow-up actions.
• Liaising with external service providers to ensure high-quality, efficient repairs.
• Monitoring breakdown trends to support preventative maintenance and improve fleet performance.
• Ensuring all activities comply with safety regulations, company policies, and industry standards.

The Candidate

We’re looking for a highly organised and proactive individual with previous experience as a Breakdown Coordinator or in a similar role within logistics coordination or fleet management. You’ll thrive in a fast-paced environment, with a knack for problem-solving and the ability to make quick decisions under pressure.

Key skills & competencies include:

• Proven experience in logistics, fleet management, or a related field.
• Knowledge of vehicle repair processes (desirable but not essential).
• Excellent communication and interpersonal skills for liaising with diverse stakeholders.
• Strong problem-solving abilities and the capacity to manage multiple priorities.
• Proficiency in software for tracking and reporting breakdowns.
• A professional, customer-focused approach with a positive and resilient attitude.

The Benefits

• Competitive salary, dependent on experience.
• 24-26 days holiday per annum (inclusive of bank holidays).
• Company pension scheme.
• Access to Clancy Xtras, an employee benefits programme with discounts at major retailers.
• Cycle to work scheme.
• Employee Assistance Programme.
• Full-time, permanent position with opportunities for career development.

Please apply with an up-to-date CV and feel free to include a short cover letter explaining why this role is right for you.

Thanks for taking the time to apply. We do our best to respond to every applicant, but due to high volumes, if you haven’t heard from us within 7 days, unfortunately you have not been successful on this occasion. We encourage you to keep an eye on our website for future opportunities.

We kindly ask that candidates requiring sponsorship do not apply, as our client is currently unable to offer visa sponsorship. Any applications requiring sponsorship will be automatically rejected.