Service Contract manager

JAM Recruitment Ltd; Watford, Luton; On-site; GBP 43,000 - 49,000; Full time

Job summary

JAM Recruitment Ltd is seeking an experienced Service Contracts Manager to oversee the effective management and retention of service contracts and key customer accounts within a defined region. The role focuses on maximizing contract revenue and profitability through account management, governance, and strong customer relationships.

The position is field-based with UK travel, reporting to the Regional Service Manager, and requires collaboration with service, sales, finance, and operations to

Qualifications

• Commercial and service management experience within healthcare or medical services.
• Strong contract management and account management experience.
• Excellent organisational and planning skills.
• Strong analytical and problem-solving capabilities.
• Experience interpreting operational and financial performance data.
• Excellent communication and relationship-building skills.

Responsibilities

• Develop and maintain key account plans to maximise value and growth of contracted accounts.
• Build and maintain relationships with key customer stakeholders.
• Act as primary contact for contract reviews and service changes.
• Monitor contract performance against SLAs.
• Ensure high levels of customer satisfaction and service delivery excellence.
• Identify opportunities to expand products and services within existing accounts.

Skills

Commercial management

Account management

Organisational skills

Analytical skills

Problem solving

Data interpretation

Communication skills

Microsoft Office

Education

Engineer qualification

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Teams

Job description

The Service Contract Manager, based in Luton with nationwide travel, oversees service agreements and key accounts within a designated region. This permanent position offers £43,000 to £49,000 annually, plus a company car or allowance. Reporting to the Regional Service Manager, the post holder will drive contract revenue and profitability through robust governance and customer relationships. Responsibilities include partnering with service, sales, finance, and operational colleagues to fulfil contractual duties and spot expansion prospects. Working patterns involve regular field presence across the UK. Candidates should possess commercial acumen, a track record in retention, and strong negotiation abilities. This role suits a professional adept at balancing client expectations with internal delivery, ensuring sustained account loyalty.

Service Contracts Manager Location: Field Based (UK Travel Required)

Reports To: Regional Service Manager

About the Role

We are seeking an experienced and commercially focused Service Contracts Manager to be responsible for the effective management and retention of service contracts and key customer accounts within a defined region. The successful candidate will maximise contract revenue and profitability through strong account management, operational collaboration, contract governance, and customer relationship management. This role requires close partnership with service, sales, finance, and operational teams to ensure contractual commitments are delivered successfully while identifying opportunities for business growth.

Key Responsibilities

Contract & Account Management

• Develop and maintain key account plans to maximise the value and growth potential of contracted accounts.
• Build and maintain strong relationships with key customer stakeholders.
• Act as the primary point of contact for contract reviews and service provision changes.
• Monitor contract performance against agreed service level agreements (SLAs).
• Ensure high levels of customer satisfaction and service delivery excellence.
• Identify opportunities to expand products and services within existing accounts.

Commercial & Financial Management

• Manage the retention and renewal of service contracts.
• Ensure accurate capture and invoicing of all contracted activities.
• Implement annual contract price increases where applicable.
• Provide accurate revenue forecasts on a weekly, monthly, quarterly, and annual basis.
• Work closely with finance teams to resolve invoicing and credit control matters.
• Analyse contract performance, commercial trends, and profitability.

Operational Coordination

• Collaborate with regional service and operational teams to ensure efficient contract delivery.
• Facilitate effective communication between service, sales, administration, and finance teams.
• Ensure all contract implementation and setup documentation is completed accurately.
• Maintain up-to-date contract records within company systems.
• Support timely contract renewals and amendments.

Reporting & Analysis

• Produce management information and performance reports for contracted customers.
• Generate account analysis and business reports for internal stakeholders.
• Utilise business systems and reporting tools to extract and analyse data.
• Investigate and explain variances relating to service delivery, compliance, and financial performance.

Skills and Experience

• Commercial and service management experience within a healthcare or medical services environment.
• Strong contract management and account management experience.
• Excellent organisational and planning skills.
• Strong analytical and problem-solving capabilities.
• Experience interpreting operational and financial performance data.
• Excellent communication and relationship-building skills.
• Advanced Microsoft Office skills, including: Excel, Word, PowerPoint, Outlook, Teams.
• Ability to work effectively with multiple stakeholders across different functions.

Desirable

• Qualified Engineer or technical background.
• Experience negotiating.