Service Colleague

Asda Stores Ltd; South Shields; On-site; GBP 18,000 - 25,000; Part time

Benefits offered by this job

Colleague discount 15%

Company pension

Wellbeing support

Inclusion networks

Parental leave

Recognition programme

Job summary

ASDA Stores Ltd in South Shields is seeking a Service Colleague to join our store team on a part-time, fixed-term basis. The role involves a range of duties from stocking shelves to serving customers, unpacking deliveries and fulfilling online orders, while maintaining high service standards.

You will work nights, 22.5 hours per week, across different store areas, with a friendly team and a focus on delivering an outstanding customer experience.

Qualifications

• Customer-focused: enjoy helping people and making their experience positive.
• Team player: work well with others and support colleagues.
• Reliable: show up ready to work and take pride in duties.

Responsibilities

• Stock shelves and unpack deliveries.
• Assist with online orders and pickup.
• Serve at the checkout and help customers.
• Support store operations across multiple areas.

Skills

Customer focus

Team player

Reliability

Positive attitude

Willing to learn

Job description

Job Details

• Job Title Service Colleague
• Location South Shields
• Employment Type Part time
• Contract Type Fixed Term
• Shift Pattern Work Shift: Nights
• Hours per Week 22.5
• Pay Rate £15.64
• Category Retail
• Hourly Colleagues, Sales Staff
• Closing Date 11 October 2026

At Asda, we want you to find your everything. As a Service Colleague in our store team, you'll be at the heart of the customer experience, serving with heart and pride. Whether you're stocking shelves, unpacking deliveries, picking online orders, serving at the checkout or even perfecting pizzas, you'll play a vital role in the smooth running of our operation while putting customers at the heart of everything you do. Comfortable working across a range of store areas, you'll adapt to the needs of our customers and business, delivering a great experience wherever you're needed. You'll be part of a friendly, fast-paced team where great service and teamwork are everything.

What makes a brilliant Service Colleague

• Customer-focused: You enjoy helping people and making their experience a positive one.
• Team player: You work well with others and support your colleagues.
• Reliable: You show up ready to work and take pride in what you do.
• Positive attitude: You bring energy and enthusiasm to every shift.
• Willing to learn: You’re open to training and keen to build your skills.

What you’ll bring

• A friendly and helpful approach to customer service.
• Willingness to work in a fast-paced customer service environment.
• Good communication skills and a team mindset.
• Flexibility to work a range of shifts, including weekends and evenings

Everything you'll love

• Colleague discount: 15% off your shopping at Asda from day 1 for you and a nominated user
• Discounted rates and special offers on Asda services such as Mobile, Pharmacy, Opticians, Personal Loan, Pet Insurance, Travel Insurance, Travel Money, Tyres, Breakdown Cover Stream: access to flexible pay, income tracker, financial coaching, exclusive savings account and much more.
• Company pension
• Wellbeing: including 24/7 virtual GP, 24/7 EAP service, as well as access to free counselling, legal, mortgage, cancer and bereavement support
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated.
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.
• Colleague recognition programme
• Special offers and discounts across a range of services and activities, from airport parking to theme parks and cinemas.

Asda is Reimagining Retail It’s hard for anyone to imagine how many different career possibilities there are at Asda. Ours is a big business, and beyond the roles you might be familiar with there are hundreds more you don’t often get to see. In fact, because our business is changing we're creating new roles all the time! So take the time to look around. Once you’ve had the chance to explore our current open positions, apply to the ones you feel suit you best. And don't forget you can keep an eye on new positions and check how your current applications are progressing by visiting regularly.