Service Charge Officer

CIH International Housing Group; Greater London; On-site; GBP 44,000 - 50,000; Full time

Benefits offered by this job

Flexible working

27 days annual leave

Pensions scheme

Staff networks

Job summary

Camden is hiring a Service Charge Officer to ensure leaseholders receive accurate and timely service charge information. You will calculate estimates and actual charges, resolve disputes, and support related legal processes, working with teams across Housing and Income Collection.

You will bring strong financial acumen, analytical thinking and a commitment to inclusivity, with a customer-centered approach to explain complex charges and help residents understand their bills.

Qualifications

• Strong financial and analytical skills with a focus on leasehold charges.
• Clear, empathetic communication to explain charges to leaseholders.
• Ability to identify and resolve issues, balancing accuracy with service quality.

Responsibilities

• Calculate and bill service charge estimates and actuals for leaseholders.
• Resolve queries and disputes with a responsive, person-centred approach.
• Support legal and enforcement processes by gathering evidence and assisting tribunals.
• Collaborate with Housing, Repairs, Income Collection and partners to improve service.

Skills

Financial analysis

Communication

Problem-solving

Attention to detail

Customer service

Collaboration

Job description

Job Description

Salary: £43,615 - £49,523

Grade: Level 3 Zone 2

Location: 5 Pancras Square, N1C 4AG

Contract Type: Permanent

Hours: Full Time (36 hours)

Closing Date: Friday 9th October at 23:59

About Camden

Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We're home to the most important conversations happening today and we're making radical social change a reality, so that nobody gets left behind. Here's where you can help decide a better future for us all.

How You'll Be Involved

As a Service Charge Officer, you'll play a key role in ensuring leaseholders receive accurate, transparent and timely service charge information. Working within our Home Ownership team, you'll be responsible for calculating and billing service charge estimates and actuals, resolving queries and disputes, and helping leaseholders understand their charges through a responsive and person-centred approach. You'll build strong working relationships with colleagues across Housing, Repairs and Income Collection, using your attention to detail and problem-solving skills to deliver a high-quality service that supports both residents and organisational objectives. You'll also contribute to continuous improvement within the team, providing insights and updates to the Service Charge Team Leader and, where required, supporting legal and enforcement processes by gathering evidence and representing the organisation at tribunals or court hearings. This is an excellent opportunity for someone who enjoys combining financial accuracy with excellent customer service to make a real difference for leaseholders.

All About You

We're looking for someone who combines strong financial and analytical skills with a genuine passion for helping people. You'll be confident working with complex service charge information, producing accurate calculations and billing, and explaining technical information clearly and sensitively to leaseholders. You'll be proactive in identifying and resolving issues, able to manage a varied workload, and comfortable working collaboratively with colleagues across Housing, Repairs, Income Collection and other partner services to achieve positive outcomes for residents.

You'll have a good understanding of leasehold service charges and the legislative framework that underpins them, or the ability and enthusiasm to develop this knowledge quickly. Just as importantly, you'll be someone who values equality, inclusion and partnership working, recognising the diverse needs of Camden's communities and adapting your approach accordingly. With excellent communication, organisational and problem-solving skills, you'll be able to balance attention to detail with a relational approach, ensuring residents feel informed, supported and treated fairly. If you enjoy working in a role where financial accuracy, collaboration and excellent customer service come together to make a real difference, we'd love to hear from you.

To find out more about what it is like to work at Camden, meet some of our People by visiting www.camdenjobs.co.uk/our-stories.

What We Offer

At Camden, you'll receive a host of benefits. From flexible working to 27 days annual leave (+ bank holidays!). We also know that a work life balance is extremely important so we also offer family leave, loan schemes and access to our incredible staff networks. We also have an incredible pensions scheme.

Visit www.camdenjobs.co.uk/staff-benefits for more details.

Inclusion and Belonging

At Camden, we want every colleague to feel they belong and can thrive. We welcome applications from all parts of our community, and particularly encourage people from Black, Asian and Other Ethnic Heritage communities, LGBTQ+ people, disabled and neurodiverse people, survivors of domestic abuse, and those from lower socio-economic backgrounds or with care experience. We know that different voices and perspectives make us stronger, and we are committed to providing the support, adjustments and flexibility people need to succeed. Click here for more information on our commitment.

Asking for Adjustments

At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.

Please contact us on 020 7974 6655, at [e-mail] or by post to 5 Pancras Square, London, N1C 4AG. We'll work with you to make sure the process works for you.

Anonymised Application

- in keeping with Camden's commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.