Service Centre Operative

MSA, The Safety Company; West of England; On-site; GBP 12,000 - 18,000; Full time

Job summary

MSA Safety is seeking a Service Centre Operative to support all operational processes within the laundry service centre. You will be trained across multiple tasks, ensuring the smooth handling, processing and dispatch of customer garments and textiles to required standards.

Where applicable, operatives with a valid driving licence may undertake deliveries and collections to and from customer sites. Attention to detail, strong communication, and the ability to work under pressure are essential.

Qualifications

• Attention to detail and accuracy in processing items.
• Ability to make quick, effective decisions in busy environments.
• Maintain accurate paperwork trails and SAP documentation.
• Manual handling of laundry bags and safe lifting practices.
• Capable of working under pressure and prioritizing tasks.

Responsibilities

• Prepare, check, and sort customer items, tag and document in SAP before washing.
• Operate washing and drying machinery safely and correctly.
• Inspect garments for quality and report defects in SAP.
• Pack and label completed orders for delivery or pickup.
• Maintain accurate records at all stages of the process.

Skills

Attention to detail

Decision making

Documentation

Manual handling

Work under pressure

Communication

Role model

PC skills

Education

O-Level or Equivalent

Tools

SAP

Job description

Overview

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career.

At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world. We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day.

Are you in? Read on for more details about this particular role.

Responsibilities

The Service Centre Operative is a versatile, hands‑on role responsible for supporting all operational processes within the laundry service centre. The operative will be trained across multiple tasks, ensuring the smooth and efficient handling, processing and dispatch of customer garments and textiles to the required standards. Where applicable, operatives with a valid driving licence may also be required to undertake deliveries and collections to and from customer sites.

• Prepare, check, and sort customer items before washing, ensuring accurate tagging and documentation in SAP to start the process.
• Operate washing and drying machinery safely and effectively, ensuring correct procedures, loads and programme settings.
• Check cleaned garments for quality and presentation, identifying and recording any issues or defects in SAP.
• Accurately prepare and pack completed orders for delivery or collection, ensuring correct paperwork and labelling.
• Maintain precise and accurate records at each stage of the process, ensuring clear, consistent documentation.
• Operatives with a valid driving licence may be required to carry out deliveries and collections using company vehicles. This involves safely transporting clean and soiled garments, ensuring accurate handovers, and providing professional, courteous service to customers.
• Follow all health and safety procedures, including correct handling of chemicals, equipment, and vehicles.
• Keep work areas clean, tidy, and organised to maintain a safe and efficient working environment.
• Support colleagues and other departments as required, covering various tasks in line with business needs.

Qualifications

Experience required:

• Attention to detail /Accuracy
• Decision Making
• Correctly starting the paperwork trail
• Manual Handling of laundry bags
• Ability to work under pressure, and understanding the order of priority
• Strong communication skills within peer group
• Acts as a role model
• Confident using a PC

Experience Preferred:

• Experience in similar environment
• Experience with SAP

Education (required):

• O-Level or Equivalent

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