Service Centre Advisor

TN United Kingdom; St. Austell; On-site; GBP 22,000 - 30,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Service Centre Advisor, um das Team in Cornwall zu unterstützen. In dieser spannenden Rolle sind Sie für die effiziente Kommunikation mit Kunden und Technikern verantwortlich und helfen dabei, die Abläufe im Servicezentrum zu optimieren. Sie werden Teil eines dynamischen Teams, das sich für persönliche Entwicklung und hervorragenden Kundenservice einsetzt. Wenn Sie eine proaktive Einstellung und ausgezeichnete Kommunikationsfähigkeiten mitbringen, ist dies die perfekte Gelegenheit für Sie, in einem der am schnellsten wachsenden Unternehmen der Branche zu arbeiten.

Qualifications

• Fähigkeit, eigenverantwortlich und im Team zu arbeiten.
• Ausgezeichnete Kommunikationsfähigkeiten in verschiedenen Formen.

Responsibilities

• Unterstützung des Service Centre Managers bei allgemeinen Büroaufgaben.
• Effiziente Kommunikation mit externen Kunden und Technikern sicherstellen.

Skills

Eigeninitiative

Kommunikationsfähigkeiten

Planungs- und Organisationsfähigkeiten

Flexibilität

Selbstmotivation

Job description

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Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies. Innovation is at the heart of our business, whether it be robotic lifting devices, wet weather canopies, or new windscreen bonding equipment that performs reliably even in damp or freezing conditions.

We lead the industry in the training and certification of our technicians and offer an excellent opportunity for personal development.

As part of The Sunday Times list of the Top companies to work for, Auto Windscreens offers the chance to join a vibrant, innovative, and forward-thinking company.

We currently have exciting opportunities for a Service Centre Advisor based at our Cornwall Service Centre.

Responsibilities

1. Complete general Service Centre office tasks to support the Service Centre Manager & Supervisor, ensuring compliance with all tasks.
2. Provide help and support to colleagues and customers both internally and externally.
3. Ensure the efficient operation of the network scheduling system by intervening manually when required and maintaining effective communication with external customers, Technicians, Service Centre Supervisor, and Manager.
4. Provide operational information and feedback to relevant management teams.
5. Liaise closely through clear and timely communication with external customers, Technicians, and field management.
6. Assist with controlling and replenishing consumable stocks for the Service Centre.
7. Ensure Health and Safety processes are adhered to at all times.
8. Perform any other ad-hoc duties as requested or advised by the Service Centre Manager & Supervisor.

Skills Required

• Ability to work on own initiative and as part of a team.
• Excellent communication skills, both face-to-face and via telephone.
• Good planning and organizational skills to manage workload effectively.
• Flexible approach to work demands.
• Proactive self-motivator capable of working independently.