Service Centre Advisor

TN United Kingdom; Plymouth; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a vibrant and innovative company as a Service Centre Advisor in Plymouth. This role offers a unique opportunity to contribute to a leading automotive glazing firm, recognized for its commitment to personal development and training. You'll be integral in supporting daily operations, ensuring efficient communication, and maintaining high standards of service. If you thrive in a dynamic environment and are eager to make a difference, this position is perfect for you. Embrace the chance to grow within a forward-thinking team and help shape the future of the industry.

Qualifications

• Ability to work independently and as part of a team.
• Strong communication skills for effective interaction.

Responsibilities

• Support the Service Centre Manager and Supervisor with office tasks.
• Maintain effective communication with customers and technicians.
• Ensure compliance with Health and Safety processes.

Skills

Teamwork

Communication Skills

Planning and Organization

Flexibility

Self-Motivation

Job description

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Auto Windscreens is one of the UK’s fastest growing and leading automotive glazing companies. Innovation is at the heart of our business, whether it be robotic lifting devices, wet weather canopies, or new windscreen bonding equipment that performs well even in damp or freezing conditions.

We lead the industry in the training and certification of our technicians and offer an excellent opportunity for personal development.

As part of The Sunday Times list of the Top companies to work for, Auto Windscreens offers the chance to join a vibrant, innovative, and forward-thinking company.

We currently have exciting opportunities for a Service Centre Advisor based at our Plymouth Service Centre.

Responsibilities

1. Complete general Service Centre office tasks to support the Service Centre Manager & Supervisor, ensuring compliance with all tasks.
2. Provide help and support to colleagues and customers both internally and externally.
3. Ensure the efficient running of the network scheduling system by manually intervening where required and maintaining effective communication with external customers, Technicians, Service Centre Supervisor, and Manager.
4. Provide operational information and feedback to relevant management teams.
5. Liaise closely through clear and timely communication with external customers, Technicians, and field management.
6. Assist with controlling and replenishing the consumable stocks for the Service Centre.
7. Ensure Health and Safety processes are adhered to at all times.
8. Perform any other ad-hoc duties as requested or advised by the Service Centre Manager & Supervisor.

Skills Required

1. Ability to work on own initiative and as part of a team.
2. Excellent communication skills both face-to-face and via the telephone.
3. Good planning and organizational skills to manage workload effectively.
4. Flexible approach to work demands.
5. Proactive self-motivation and ability to work independently.