Service / Callout Engineer

WeMaintain; Greater London; On-site; GBP 56,000 - 70,000; Full time

Job summary

WeMaintain in London is seeking a Service / Callout Engineer to join our Field Operations team in Central London. You will perform planned maintenance and reactive repairs on lift systems across multiple sites, ensuring safety and reliability.

You will diagnose technical issues, communicate clearly with clients on-site, and share field insights to improve our tools and processes. The role rewards autonomy, ownership, and a proactive mindset.

Qualifications

• Minimum 3 years fully qualified lift maintenance experience.
• Solid experience in lift maintenance and repair.
• Rigorous, detail-oriented, and enjoy solving problems.
• Communicate clearly, whether working independently or as part of a team.
• Take pride in doing great work and care about quality and safety.

Responsibilities

• Perform planned maintenance and reactive repairs on lift systems across multiple sites.
• Diagnose technical issues and implement effective, safe solutions.
• Communicate clearly with clients on-site and deliver a high-quality service experience.
• Share insights from the field with our tech/operations teams to improve our processes and solutions.
• Keep accurate records and follow all safety standards, procedures and compliance requirements.

Skills

Lift maintenance

3+ years experience

Clear communication

Ownership mindset

Safety compliance

IoT / smart buildings

Tools

IoT familiarity

Smart building tech

Job description

Who are we? In 2017, after more than ten years in the lift industry across Europe and Asia, Benoît Dupont noticed a system stuck in its ways where speed takes priority over quality and frontline teams remain invisible.

With Jade Francine and Tristan Foureur, he founded WeMaintain to put technology, trust and people back at the heart of building maintenance. Their ambition: give technicians back their autonomy, rely on in-house IoT technology, and deliver a service designed for users and clients.

Based in Paris, London, Singapore and Hong Kong, we maintain lifts, escalators, automatic doors and fire safety systems. With 300+ employees, we combine on-the-ground expertise with data-driven management to deliver high-performing, transparent, and sustainable maintenance.

We don’t just maintain buildings. We transform how they’re operated.

Why join us?

Because here, you don’t have to choose between autonomy and stability.

Large groups often offer stability, but little room to manoeuvre. Smaller organisations allow more freedom, but sometimes without clear direction.

At WeMaintain, We Strike The Right Balance

• Real autonomy, with modern tools and strong support
• A culture built on trust, transparency and respect
• Genuine opportunities for growth and internal mobility
• A team that values commitment, perseverance and the drive to make things happen

And Our Values Guide Us Every Day

• Care: Working with respect and kindness, internally as well as with our customers
• Grit: Seeing things through, with high standards and determination
• Uniqueness: Daring to be yourself, sharing your ideas and challenging the status quo

Who we’re looking for

We are looking for a Service / Callout Engineer to join our Field Operations team in Central London

In this role, you will play a key part in keeping lift systems running safely and reliably across our client sites while contributing to a new way of working where your field feedback helps improve our tools and how we operate.

Your day-to-day at WeMaintain

• Perform planned maintenance and reactive repairs on lift systems across multiple sites
• Diagnose technical issues and implement effective, safe solutions
• Communicate clearly with clients on-site and deliver a high-quality service experience
• Share insights from the field with our tech/operations teams to improve our processes and solutions
• Keep accurate records and follow all safety standards, procedures and compliance requirements

What we’re looking for

• Have experience in lift maintenance, with a minimum of 3 years fully qualified experience
• Have solid experience in lift maintenance and repair
• Are rigorous, detail-oriented, and enjoy solving problems
• Communicate clearly, whether working independently or as part of a team
• Take pride in doing great work and care about quality and safety

Compensation

• 56K£ + £6,000 annual bonus

Bonus points if

• You have experience in a non-OEM environment or working across different lift brands
• You’re comfortable working with digital tools / connected systems (e.g. smart building tech, IoT)
• You bring a strong ownership mindset that helps you make decisions and move things forward

What success looks like

• You consistently deliver strong results on maintenance quality, safety, uptime and response times
• You collaborate effectively with clients, operations, and technical/engineering teams
• You take ownership and move things forward with autonomy and a proactive mindset
• You continuously improve ways of working and contribute to team success through feedback and best practice sharing