Service Assurance Engineer

OneWeb; United Kingdom; On-site; GBP 40,000 - 65,000; Full time

Job summary

A leading company in satellite communications is seeking a skilled Service Assurance Engineer to develop and maintain solutions for optimal service reliability and efficiency. Join a dynamic team committed to global connectivity, leveraging your expertise in service assurance to drive effective operational processes in a hybrid work environment.

Benefits

Flexible schedules

Hybrid work options

Qualifications

• 3+ years of experience with OSS systems in telecom/satellite.
• Deep expertise in fault, performance, and configuration management.
• Strong scripting and data integration skills are essential.

Responsibilities

• Design and maintain Service Assurance platforms for satellite communication.
• Automate tasks including fault management and performance analysis.
• Collaborate with teams to integrate OSS modules and ensure high availability.

Skills

Service Assurance expertise

Automation

Problem-solving

Collaboration

Analytical skills

Education

MSc in Computer Science, Information Systems, Telecommunications, or related technical field

Tools

Comarch

Nagios

Zabbix

Python

REST APIs

Apache Kafka

Job description

Connect with Eutelsat Group

Be part of a new era in communications, transforming connectivity with Eutelsat Group – the world’s first GEO-LEO integrated global satellite operator.

As a leader in satellite communications, we provide global connectivity solutions - connecting businesses, communities, and governments around the world. We can connect you at on land, at sea and in the air. We also deliver broadcast television channels and packages, transmitting vital news reports around the world.

With Eutelsat Group You’ll Get To:

• Pioneer the future of Space Technology
• Bring connectivity to remote frontiers
• Collaborate with customer-centric experts
• Embrace cultural diversity in our global team

In a dynamic industry where passion drives our teams to make a difference to become the most trusted partner for global satellite connectivity, you will elevate your skills in a stretching, rewarding, and meaningful environment. At Eutelsat Group, we’re united by inclusion and diversity, striving for gender balance and social responsibility, on Earth and in Space.

Why Eutelsat Group?

• Commitment to Diversity & Inclusion: With colleagues from over 75 countries, we embrace our global DNA and are committed to creating an inclusive workplace. We take pride in being led by a female CEO, with one-third of our executive team and 60% of our board represented by women.
• Ways of Working That Drive Us: As "One Team," we work collaboratively towards shared goals, with customer-centricity, respect, and inclusivity as our guiding principles.
• Sustainability at Our Core: At Eutelsat Group, sustainability is more than just a word; it’s woven into our strategy. We’re dedicated to balancing social, environmental, and economic growth — both on Earth and in space.
• Work-Life Balance: We offer flexible schedules and hybrid/remote work options to help you balance your personal and professional life. At Eutelsat Group, we are committed to supporting your well-being and ensuring you have the flexibility you need to succeed both at work and at home.

Ready to grow with us? Apply today and help us build a more inclusive, sustainable future in the world of satellite technology

Job Overview

We are looking for an enthusiastic and skilled Service Assurance Engineer to join our team and play a critical role in building and maintaining service assurance solutions to ensure the reliability and efficiency of our satellite services. In this position, you’ll work closely with product managers, operations engineers, and developers, contributing directly to our ongoing projects and initiatives. This is a unique opportunity to make a significant impact within an organization that values growth, teamwork, and professional development.

Who You Are:

You are a systems-focused engineer with deep hands-on expertise in service assurance and operations platforms in telecom and satellite environments. You’re passionate about automation, monitoring, and ensuring operational visibility across complex infrastructure. You’re a collaborative problem solver who communicates well with both engineering and operations teams, ensuring that systems support business and customer needs effectively and efficiently. You're proactive, analytical, and thrive in a high-availability, service-driven environment.

What You’ll Do:

·Design, implement, and maintain Service Assurance platforms used to manage and monitor satellite communication networks and support IT infrastructure.

·Develop and optimize telemetry, alarm correlation, and performance reporting for real-time visibility into network health and performance.

·Automate routine tasks such as provisioning, fault management, configuration updates, and performance analysis.

·Collaborate with network, IT, and operations teams to translate operational requirements into technical OSS capabilities.

·Integrate OSS modules (e.g., Fault Management, Performance Management, Configuration Management) with other enterprise systems, including NMS, EMS, and ticketing platforms, to support end-to-end service assurance

·Troubleshoot and resolve OSS-related issues, ensuring high availability and responsiveness of monitoring and orchestration systems.

·Conduct platform upgrades, performance tuning, and continuous integration of new data sources and OSS features.

·Maintain clear documentation including system architecture, integration flows, troubleshooting guides, and operational runbooks.

What You’ll Need:

·MSc in Computer Science, Information Systems, Telecommunications, or a related technical field.

·3+ years of hands-on experience working with OSS systems in a telecommunications or satellite operations environment.

·Strong knowledge of OSS domains such as fault management, performance management, configuration management, and service provisioning.

·Experience with monitoring platforms such as Comarch, Nagios, Zabbix, Dataminer, ServiceNow ITOM or similar.

·Experience using TWAMP for network performance testing and service validation.

·Proficiency with scripting languages (e.g., Python, Bash) and data integration methods (e.g., REST APIs, XML, JSON).

·Experience using Apache Kafka and Snowflake for building real-time data streams between monitoring systems and data platforms

·Familiarity with SNMP, NetConf, syslog, and telemetry ingestion protocols.

·Understanding of satellite ground infrastructure, gateway systems, and IP transport networks

·Understanding of ITIL practices and how OSS systems support operational workflows.

·Strong analytical and problem-solving skills, with attention to detail and a proactive mindset.

·Ability to work independently and collaboratively in a fast-paced, operations-focused environment.

Where You’ll Work:

You’ll be part of a global Monitoring engineering team, working from London office in hybrid mode.

The Eutelsat Group treats the protection of personal data submitted to it seriously. By submitting this application, you agree to the collection and retention of your personal data by the Eutelsat Group and acknowledge notice of, and understand the terms of Eutelsat’s Privacy Policy (as amended from time to time).

This role is a Eutelsat Group job opening; all of our open roles are posted on the current OneWeb and Eutelsat websites. Please note that when you are applying, your application may be seen by both teams.