Service Assurance Analyst

University of Manchester; Manchester; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in education is seeking a Service Design and Transition Analyst to enhance IT service delivery. This role will involve coordinating the end-to-end Service Assurance process, ensuring new and modified IT services are fully prepared for operational readiness. The successful candidate will collaborate with diverse teams to create essential documentation and support models, driving service excellence in a vibrant department. The University offers a supportive environment with a strong focus on well-being and professional development, making this an exciting opportunity for those looking to make a significant impact in IT services.

Benefits

Generous annual leave

Pension scheme membership

Well-being programme

Learning and development opportunities

Season ticket loans

Cycle to Work Scheme

Workplace nursery scheme

Staff recognition schemes

Staff discounts

Qualifications

• Experience in managing Service Design and Transition activities.
• Strong collaboration skills with stakeholders for onboarding solutions.

Responsibilities

• Coordinate Service Assurance process for IT services.
• Ensure complete Service Design Package for new and changed services.

Skills

Service Design Coordination

Service Transition Management

Stakeholder Collaboration

ITIL Understanding

Availability Management

Capacity Management

Governance Framework Experience

Security System Implementations

Job description

Service Design and Transition Analyst

Grade: 6

Directorate: IT Services

Division: IT Service Management

About IT Services

IT Services at the University of Manchester is a vibrant and fast-moving department, focused on delivering excellent customer service and quality services for our staff, students, and researchers.

The Role

The role is to coordinate an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ensure that new and changed IT Services have a complete Service Design Package that meets the agreed Service Transition and Operational Readiness measures, which includes the creation of artefacts such as runbooks, configuration of ITIL service support processes, support and RACI models, Disaster Recovery plans, and the completion of knowledge transfer.

The Person

The successful candidate should be able to demonstrate:

• Proven experience of coordinating/managing Service Design and Service Transition activities for new and changed services
• Experience of collaborating with multiple stakeholders to successfully onboard all new and changed solutions delivered into the production environment
• A demonstrable understanding of Availability Management, Capacity Management, and Information and Governance
• Understanding of ITIL
• Experience of project delivery and working within a governance framework
• Experience of security system implementations preferred

What can you expect in return:

Our diverse job opportunities all include a top benefits package that includes many features that are hard to find in the private sector:

• Generous annual leave allowance, including Christmas/New Year closure;
• Pension scheme membership to provide benefits for you and your family;
• Well-being programme with counselling, fitness, and leading sports facilities;
• Learning and development opportunities;
• Season ticket loans for public transport;
• Cycle to Work Scheme;
• Workplace nursery scheme;
• Staff recognition schemes;
• Staff discounts on a range of products and services including travel and high street savings.

As an equal-opportunity employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation, and transgender status. All appointments are made on merit.

Our University is positive about flexible working.

Blended working arrangements may be considered.

Please note that we are unable to respond to enquiries, accept CVs, or applications from Recruitment Agencies.

Enquiries:

Please contact our IT Resource Management Team:

Email: [e-mail]

General enquiries:

Email: [e-mail]

Technical support:

https://jobseekersupport.jobtrain.co.uk/support/home

This vacancy will close for applications at midnight on the closing date.