Service Area Manager

Otis SE; Greater London; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Company car or car allowance

Training & development

Job summary

Otis London is seeking a Service Area Manager for our Field Service team. The role focuses on day-to-day management and training of field staff, safety, and top-tier customer satisfaction at a key London location.

You will lead engineers, drive service quality, and oversee safety, with opportunities for development within a global leader in vertical transportation.

Qualifications

• Seasoned in service delivery and managing field teams.
• Strong communication and leadership in a team environment.
• Experience in lift/elevator industry preferred but not required.

Responsibilities

• Ensure field safety across engineers and technicians.
• Direct field maintenance and contractual service operations with regular 1:1s.
• Lead field training and education for the engineering team.
• Maintain customer quality assurance and manage labour/materials expenditure.
• Improve efficiencies by optimizing routes and reducing callbacks.
• Authorize repair orders and monitor completion.
• Drive change to improve efficiency and communication.

Skills

Field management

Leadership

Customer service

Communication

Technology proficiency

Job description

Date Posted: 2026-03-20 Country: United Kingdom Location: Otis London, 96 Great Suffolk Street, Southwark, London, SE1 0BE Service Area Manager - Lift Industry Location: City Of London.

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is growing and we are recruiting a Service Area Manager for our Field Service team.

The main goal of the role is to provide day-to-day management and training of field staff, including employee selection, field training and safety.

This individual will also lead operational efforts and ensure superior customer satisfaction.

On a typical day you will:

• Ensure all aspects of field safety across your engineers/mechanics.
• Direct the performance of field maintenance and contractual service operations, performing regular 1:1 with your team.
• Conduct field education training with your engineers.
• Maintain customer quality assurance, managing the expenditure of labor and materials
• Improve efficiencies, managing route schedules and callback rates
• Authorise repair orders and tracking completion
• Lead change to better efficiency and communication

What you will need to be successful:

• Experienced in service delivery, and field management.
• Able to engage with a team of field based engineers.
• Elevator/lift/Vertical Transportation industry experience is desired, but not required.
• Excellent communication skills and leadership skills, and the ability to work in a highly team-oriented and dynamic environment
• Strong computer and technology skills, business acumen and a passion for customer service.

What’s In it For Me/Benefits:

• you’ll get a highly competitive salary, bonus scheme and company car or car allowance.
• Full personal development, working within an experience service team to gain first hand experience directly from them.
• The opportunity to work within a global frame work and to get the opportunity to apply for positions around the world.
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company.

We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers!

We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model.

You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people.

As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.

We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

If you would like to learn more about environmental, social and governance (ESG) at Otis

Become a part of the Otis team and help us Buildwhatsnext!

Otis is An Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.

To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential.

Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.