Service Engineer

Otis Worldwide Corporation; Greater London; On-site; GBP 40,000 - 54,000; Full time

Benefits offered by this job

Tools provided

iPhone

Overtime pay

Training opportunities

Job summary

Otis Worldwide Corporation is seeking a Service Engineer to cover West London. You will perform lift maintenance and service visits, manage a portfolio of lifts, and respond quickly to breakdowns to aim for first-time fixes.

The role requires NVQ Level 3 in lift service and at least 24 months of elevator sector experience, plus a valid UK driving licence and hands-on electrical knowledge. You will work on-site and liaise with customers to ensure safety and reliability.

Qualifications

• NVQ Level 3 in lift service/maintenance/repair required.
• Valid UK driving licence required.
• Minimum 24 months’ elevator sector experience.
• Hands-on electrical/engineering experience.
• Safety-first mindset and professional conduct on site.
• Strong communication skills with customers.
• Ability to work independently or in a team.
• Comfort with electronic and digital tools.

Responsibilities

• Carry out 100% of lift maintenance and service visits in West London, covering areas such as Kensington & Chelsea.
• Manage the portfolio of lifts within the defined area.
• Respond promptly to breakdowns with aim of first-time fix.
• Carry out minor repairs to maintain operation.
• Liaise with customers on site to build good working relationships.

Skills

On-site communication

Teamwork

Safety awareness

Education

NVQ Level 3 Lift Service

Tools

Electrical testing tools

Job description

Date Posted: 2026-08-13 Country: United Kingdom Location: Otis London, 96 Great Suffolk Street, Southwark, London, SE1 0BE Job Title: Service Engineer Location: West London

Role Overview

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and is looking for a maintenance/service engineer for to cover n West London. Your priority is to ensure the safety of passengers and technical stakeholders by safely maintaining a portfolio of lifts.

• Carry out 100% of the lift maintenance and service visits of the units within the west of London, covering areas like Kensington and Chelsea.
• Work within the defined area, managing the portfolio of lifts within it.
• Respond proactively and quickly to fix any breakdowns, aiming to achieve first time fix.
• Carry out minor repairs to achieve continual operation.
• Liaise directly with the customer while on site to build a good working relationship.

What you will need to be successful

• NVQ level 3 qualified within lift service, maintenance and/or repair.
• Hold a valid UK drivers license.
• You have at least 24 months of experience in the elevator sector.
• You have hands on experience in electricity and electrical engineering.
• You are a committed professional, with safety as your priority.
• You are comfortable communicating to others.
• You are curious, adaptable, and you know how to work alone or in a team.
• You are comfortable using electronic and digital tools.

What’s In it For Me:

• We offer a fantastic salary, including overtime.
• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
• You will receive modern and high-quality work clothes, your own tools, an iPhone.
• The health and safety of our employees is our top priority.
• We promote this through regular training on the subject of occupational health and safety as well as through an employee support program.

When you join Otis

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide.

We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.