Service Architect

Fujitsu; Basingstoke; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading IT services company in Basingstoke is seeking a Service Architect to develop end-to-end service designs and manage service delivery. The ideal candidate will have over 5 years of experience in service architecture and a strong understanding of service supply chains. This dynamic role offers 25 days annual leave and employee benefits including pension plans.

Benefits

25 Days annual leave plus public holidays

Pension – Double matching contributions up to 10%

Life assurance

Employee assistance programme

Employee discounts

Qualifications

• 5+ years of service architecture/management experience.
• Ability to influence senior stakeholders.
• Experience working in a high energy team environment.

Responsibilities

• Develop end-to-end service designs.
• Manage service delivery and transition to live service.
• Write coherent technical service documentation.

Skills

Service architecture experience

Understanding of service supply chains

Ability to write technical documentation

Experience with ITIL or ISO20000

Education

Service Management qualifications (ITIL, ISO20000)

Job description

Overview

Service Architect

Location : Basingstoke

The role requires the successful candidate to be willing and able to obtain high level UK government security clearance

We are looking for an innovative Service Architect with significant service architecture experience and the ability to identify, justify and document appropriate end-to-end service designs required by customers. The successful applicant will become the service SME within a project delivery team, responsible for all service management elements including the transition of the design into live service. This is a dynamic role that plays an integral part in demonstrating Fujitsu’s ability to deliver quality services in line with contractual commitments.

Are you a Service Architect who is able to demonstrate knowledge and experience (typically 5 years or more, service architecture / management experience), in the following areas:

• Responsibility of the service design for low, medium or high value / complexity deliveries into live service
• Understand the customer’s user base and IT operational structure
• Good understanding of Fujitsu services, solutions and strategic roadmap
• Development of detailed end-to-end service designs
• Develop and contribute towards the contractual obligations (SLAs and KPIs) and additionally any underpinning contracts
• Impact Assessment (IA) of current operating and governance models against scope of work
• Identification of transition operating model where required
• Design of future operating and governance models
• Define, agree and implement pricing for service catalogue
• Identify test requirements to feed into overall test plan
• Identify and develop on-going support requirements
• Development and progression of the operational support requirements and service acceptance criteria
• Responsible for the revision of the run cost elements of the cost model where required
• Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs)
• Identification and input into general RAID items including exclusions, constraints and SPOFs
• Definition of early life support requirements
• Specification and delivery of SA artefacts
• Process and service tooling design and integration requirements
• IA of existing processes against client’s process requirements
• Creation of processes and associated artefacts
• Writing service documentation as required by the delivery teams for use by operations
• Able to facilitate service readiness activities, to ensure a smooth transition
• Responsibility and oversight of staff implementing service related artefacts
• Work in conjunction with the overall solution owner; ability to influence the overall solution design that ensures service stability and efficiency

Can you demonstrate:

• Detailed knowledge of service management concepts and techniques
• A strong operational understanding of service supply chains
• Experience of service operating model design for major IT systems
• The ability to write coherent, concise, and readable technical service documentation
• Experience of working to tight timescales within a high energy team environment
• Ability to lead both virtual and co-located teams
• Ability to influence senior stakeholders both internally and externally with varying objectives

Service Management qualifications would be expected e.g. ITIL, ISO20000 and IT4IT.

Please note: It’s still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/ background in IT Support this could be the next opportunity for you.

Benefits

• 25 Days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Your choices (Flexible benefits such as increased holidays/ travel/ dental critical illness and more)
• Perks at work – employee discounts
• Employee assistance programme/ virtual GP

Recruitment process

The recruitment process consists of one stage of interview

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email [e-mail] if you would like to apply through the Disability Confident Interview Scheme.

Achieve together

We are recognised as a responsible and inclusive employer: Not only are we a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the Race at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.

We are people centric

Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of diversity and are instrumental in enabling and supporting our innovative approach to inclusion.

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