Service and System Improvement Adviser

WMJobs; Stafford; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A local government authority in Stafford seeks a Service and System Improvement Adviser to optimize HR systems and support digital transformation. The role offers a hybrid working model and involves managing processes and providing key insights. Candidates should have experience in HR/payroll environments and strong analytical skills. Applications will be accepted until the end of the month.

Qualifications

• Proven experience working within a HR/payroll environment with hands-on use of HR and payroll IT systems.
• Ability to provide clear, informed advice on pay and HR system matters.
• Experience supporting HR processes, system implementations, or improvement projects.
• Strong computer literacy with the ability to configure systems and manipulate data effectively.
• Proficiency in process mapping and re-engineering to drive efficiency.
• Experience conducting research and implementing new HR processes.
• Skilled in engaging with internal stakeholders, presenting information clearly.

Responsibilities

• Support on process improvement to ensure HR systems and processes are efficient.
• Contribute to system upgrades and implement new digital solutions.
• Investigate and resolve HR system and pay related queries.
• Act as the go-to person for complex HR system queries.
• Work closely with payroll provider and People Services Team.

Skills

HR and Payroll Systems Experience

Advisory Skills

Project and Process Expertise

Digital Confidence

Process Mapping Skills

Analytical Thinking

Communication and Influence

Tools

Visio

Job description

Overview

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Staffordshire County Council is looking for someone to play a pivotal role in shaping and supporting our HR systems and processes. This role supports the People Services Team to implement and update new and existing HR systems and processes. This is a fixed term contract for 12 months. The role is based in Stafford and operates within a hybrid working model with a minimum of two office-based days per week.

Main Responsibilities

• Support on process improvement – Ensure our HR systems and processes are efficient, streamlined, and deliver excellent service to our customers.
• Support digital transformation – Contribute to system upgrades and the implementation of new digital solutions, including testing, and developing user guides and training materials.
• Solve complex problems – Use analytical skills to investigate and resolve HR, system and pay related queries by exploring data, processes, and systems to identify root causes and deliver effective solutions.
• Be our HR systems expert – Act as the go-to person for complex HR system queries, working closely with our system provider to resolve issues.
• Collaborate across teams – Work closely with our payroll provider and People Services Team to ensure data accuracy and seamless processes.

The Ideal Candidate

• HR and Payroll Systems Experience – Proven experience working within a HR/payroll environment, with hands-on use of HR and payroll IT systems.
• Advisory Skills – Ability to provide clear, informed advice on pay and HR system matters, identifying potential risks and offering practical solutions.
• Project and Process Expertise – Experience supporting HR processes, system implementations, or improvement projects, including system testing.
• Digital Confidence – Strong computer literacy, with the ability to configure systems and manipulate data effectively.
• Process Mapping Skills – Proficiency in process mapping (e.g., using Visio) and re-engineering to drive efficiency and improvement.
• Analytical Thinking – Experience conducting research, identifying opportunities for improvement, and implementing new or revised HR processes.
• Communication and Influence – Skilled in engaging with internal stakeholders, presenting information clearly in various formats to influence and inform.

For further information about this role please contact Karen Till, Service & Systems Improvement Manager - [e-mail].

Interviews are anticipated to take place week commencing 10th November 2025.

About Staffordshire County Council

We are an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities. As part of our commitment as a Disability Confident employer, a Gold Award Armed Forces employer and our commitment to supporting care leavers, we offer a guaranteed interview as long as your application meets the minimum criteria for the post.

We anonymise applications during shortlisting to ensure only relevant information is considered. Please complete your application fully, especially the supporting statement, to highlight what you’ll bring to the role.

We recognise that it is our employees that are central to everything we do. We aim to create a supportive working environment where employees can achieve their full potential and achieve a healthy work-life balance.

Our values were created and shaped by colleague feedback and national best practice and they sit at the heart of People Strategy.

Our benefits include access to rewards and benefits – Careers at Staffordshire.

EEO statements: Staffordshire County Council is an equal opportunities organisation and Disability Confident employer. We encourage applications from all backgrounds and communities.