Service and Repair Technician

ZipRecruiter; Bar Hill; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company specializing in light therapy products is seeking a motivated Service and Repair Technician. You will handle product returns, perform repairs, and provide technical support to enhance our operations. Join a dynamic team focused on wellbeing and innovation while enjoying competitive perks.

Benefits

Competitive Salary

Discretionary Bonus Scheme

25 days holiday + bank holidays

Enhanced family benefits

Group Life Scheme

Generous discounts on Lumie products

Socials and team lunches

Opportunity to be part of a high growth business

Qualifications

• Experience working in electronics manufacturing and development environment.
• Experience working in warehouse environment.

Responsibilities

• Process and repair finished product returns.
• Investigate customer returns to identify faults.
• Monitor and report emerging fault trends.

Skills

Troubleshooting faults at component and system level

Familiar with basic electronics circuits

Soldering skills

Problem-solving skills

Ability to work to documented procedures

Good organisational skills

Job description

Job Description

Service and Repair Technician, Full-Time

Who we are:

Our mission is simple: to help people live their lives to the fullest, feeling brighter, more resilient, and at-the-ready to tackle their to-do lists at daytime or to wind down at bedtime. From our HQ just outside Cambridge, UK, we’ve been researching, designing and developing light therapy products for the past 30 years. Lumie lights treat seasonal affective disorder (SAD) and winter blues; boost mood and energy levels; improve sleep and waking; optimise sports performance; and streamline children’s bedtime routines;. Our first Bodyclock dawn simulator – an alarm that wakesyou up with increasing levels of light – was the world’s first wake-up light and brought light therapy into the mainstream. As proud market leaders in light therapy, in our design process we focus primarily on using sound scientific research into circadian rhythms and mental wellbeing without compromising on aesthetics, quality and durability. Built to last, our lights always deliver on our brand’s promise of a life made bright.

Who you are:

We’re looking for a motivated and passionate individual who has engineering and administrative skills.You’re organised, methodical and take pride in doing things well. You love system and process but can think outside the box to help drive our operations forward. You always seek to understand the underlying reason of every task and relentlessly find ways to simplify or automate things. Most importantly you are a team player.

You’ll process and repair of finished product returns and offer technical support to the warehouse and customer care teams. You’ll be taking full responsibility for fault finding, investigating and subsequently repairing and refurbishing goods returned for refund or repair from trade and end-user customers as well as support with warehouse duties, unloading and loading products and despatch.

What you’ll be doing:

• Receive, record all finished product returns into the stock control system. The order of priorities

i.Check in trade returns so that credit notes can be raised and stock adjusted

ii.Check in and process end-user repairs and returns

iii.Process any other stock awaiting repairs to ensure all stock is in sellable condition

• Investigate all trade and end-user customer returns promptly to identify if units are faulty. Record outcome of investigation in the stock control system or equivalent
• For faulty units determine the best course of action. This could be repair, refurbish or return to the manufacturer, as appropriate. Record faults and resulting repairs in the stock control system or equivalent. Record returns to the manufacturer in the appropriate system
• Process the returns in the stock control system in accordance with Lumie’s procedures
• Dispatch customer returns, alongside the customer care team if appropriate
• Order and manage stocks of spare parts
• Monitor and report any emerging fault trends to the Technical Department
• Maintain records of repair data as described by Lumie internal processes
• Provide support to the technical team to perform tests or do rework as necessary
• Carrying out GRIT tests (Goods receiving and inspection) on samples from incoming goods as per Lumie procedures

Warehouse Support:

• Help checking new incoming goods where inspection is required
• Forklift handling
• Despatch tasks in the absence of the Warehouse Manager or as requested during the high season
• Unloading of containers
• Assist with stocktake

Essential Skills and Experience:

• Troubleshooting faults at component and system level
• Familiar with basic electronics circuits
• Soldering skills - ability to solder fine pitch components
• Problem-solving skills and a methodical mindset
• Ability to work to documented procedures
• IT skills (Microsoft Office Suite and Data entry)
• Good organisational skills
• Experience working in electronics manufacturing and development environment
• Experience working in warehouse environment and tasks

Desirable Skills and Experience :

• Past experience working as Electronics Lab Technician and ability to use common lab equipment (oscilloscope etc)
• Able to read schematic diagrams

Perks:

Our products help our customers make the most of every single day whatever the season. Your happiness, satisfaction and wellbeing are equally as important to us!

We offer:

• Competitive Salary
• Discretionary Bonus Scheme
• 25 days holiday + bank holidays
• Enhanced family benefits
• Group Life Scheme
• Generous discounts on Lumie products
• Socials and team lunches
• AND a genuine opportunity to be a very key part of a high growth business

Our team comes from a variety of backgrounds and we embrace our . We aim to be diverse in our people, our thinking and our innovation. We strive to create an inclusive culture, continuing to grow our company and product ranges that are making people feel their best.

The company has a responsibility to ensure that all employees are eligible to live and work in the UK.

For details on how we collect, use and process your personal data please visit our privacy notice at http://www.lumie.com/pages/privacy-notice-for-staff-job-applicants

How to Apply

If you want to play a vital part in delivering our brand’s promise of a life made bright, apply now to [e-mail] by submitting your CV along with a cover letter highlighting your skills and experience that align with the requirements of the role and our mission.