Service and Repair Coordinator I

SIG SAUER, Inc.; Exeter; On-site; GBP 21,000 - 26,000; Full time

Job summary

SIG SAUER, Inc. is seeking a Service & Repair Coordinator I to support processing standard incoming and exiting firearms. This entry-level role collaborates across Shipping, Receiving, Planning, and Quality in a team environment.

The position emphasizes accurate data entry, RMA processing, and OSHA/ISO safety adherence, with regular on-site attendance and potential cross-functional duties as needed.

Qualifications

• High School diploma or equivalent required with some admin/ops experience.
• Ability to clearly convey ideas in writing and speech for problem resolution.
• Basic working knowledge of Excel, Word and Oracle is expected.
• Able to complete tasks on time in a collaborative setting.

Responsibilities

• Process standard incoming and exiting firearms and related paperwork.
• Support Repair Depot with RMA processing and serial number handling.
• Perform basic data entry and prepare billing packages for shipping.
• Participate in 5S and sustainment activities and follow safety procedures.
• Coordinate with Shipping, Receiving, Planning, Compliance and Quality.

Skills

Administrative experience

Communication skills

Education

High School diploma or equivalent

Nuclear training

HAZMAT training

Tools

Microsoft Excel

Microsoft Word

Oracle

Job description

Service & Repair Coordinator I

1st 700-1530 M-F

SIG SAUER, Inc. is a leading provider and manufacturer of firearms, electro-optics, ammunition, airguns, suppressors, remote controlled weapons stations, and training. For over 250 years SIG SAUER, Inc. has evolved, and thrived, by blending American ingenuity, German engineering, and Swiss precision. Today, SIG SAUER is synonymous with industry-leading quality and innovation which has made it the brand of choice amongst the U.S. Military, the global defense community, law enforcement, competitive shooters, hunters, and responsible citizens. Additionally, SIG SAUER is the premier provider of elite firearms instruction and tactical training at the SIG SAUER Academy. Headquartered in Newington, New Hampshire, SIG SAUER has over 3,400 employees across sixteen U.S. locations in three states, and four additional global facilities. SIG SAUER is certified a Great Place to Work™. For more information about the company and product line visit: www.sigsauer.com

Position Summary

The Service & Repair Coordinator I is responsible for processing all standard incoming and exiting firearms. This entry-level position is generally intended for individuals who have limited to some level of Administrative or Operations experience. Working independently and in a team environment, the Service & Repair Coordinator I collaborates with Shipping, Receiving, Planning, Supply Chain, Compliance, Customer Service, internal team members, and Quality.

FLSA

Non-exempt

Job Duties And Responsibilities

• Complete serialized inventory scrap sheets.
• Cut serialized frames and perform account alias of serial numbers out of Oracle software system.
• Provide support to Repair Depot organization including, but not limited to RMA processing, verify serial numbers, assign serial numbers to work orders when required.
• Perform basic data entry in computer systems.
• Process RMAs, billing package prep and transport to shipping.
• Engage in Continuous Improvement projects/tasks.
• Communicate effectively to supervision regarding problems and corrective action.
• Participate in 5s workplace organization activities and maintain the area in good working order through sustainment activities.
• Must follow all required Safety and ISO procedures.
• Regular on-site attendance and punctuality are a necessary function of this position.
• May be required to work in other functional areas and/or facilities depending on business needs.
• May be required to work overtime or alternate shifts based on business needs.
• Miscellaneous duties as assigned.

Education/Experience & Skills

• High School diploma or equivalent required, or an equivalent combination of education and experience. Requires limited to some level of administrative or operations experience.
• Lead awareness training, necular training and HAZMAT training.
• Must be able to clearly, concisely, and accurately convey ideas and information to others, both verbally and in written form. Requires a higher level of communication with Customer Service and Compliance for problem resolution.
• Basic working knowledge of Microsoft Excel, Word, and Oracle.
• Capable of completing assigned tasks on time.

Working Conditions

• Regularly perform repetitive tasks.
• Work is primarily standing (90 + % of the shift) except for lunch and break periods.
• Shifts are 8 hours, 10 hours, and 12 hours.
• The duties of this job normally require exposure to a typical manufacturing environment. Frequent standing, sitting, stooping, squatting, walking, and stair climbing can be expected along with frequent lifting and/or moving of tooling, parts containers, and materials up to 40 pounds.
• Must be able to reach with hands and arms, bend and kneel frequently at a minimum of 50% of the shift, as well as undergo repetitive wrist, hand, elbow, shoulder, and ankle motions.
• Must demonstrate proficient fine motor skills, ability to grip, reach, pull, turn, and use tools to torque fixtures in various machinery or in the assembly, machining, or testing of parts.
• Specific vision abilities required may include close vision, distance vision, peripheral and depth perception, and the ability to focus on fine print.
• Must wear required Personal Protective Equipment (PPE) where required.Must comply with all work exposure EH&S training requirements and adhere to SIG SAUER Inc. security mandates.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.