Service and Application Owner

TN United Kingdom; Salford; On-site; GBP 40,000 - 80,000; Full time

Job summary

Join a forward-thinking team dedicated to enhancing digital services within the public sector. As a Service and Application Owner, you'll play a key role in optimizing operations and managing applications that impact the community. This position offers the chance to work on innovative projects, collaborate with various stakeholders, and make a meaningful difference in public service delivery. If you're passionate about technology and application support, this is an exciting opportunity to contribute to a team recognized for excellence in digital innovation.

Qualifications

• Proven expertise in application support and software development.
• Strong communication and teamwork skills in dynamic environments.

Responsibilities

• Optimize digital operations and services to enhance user experience.
• Manage product and service lifecycles, including budget ownership.

Skills

Application Support

Software Development

Project Management

Data Analysis

Cybersecurity

Communication Skills

Teamwork

Education

Degree in Computer Science or related field

Tools

ArcGIS

AutoCAD

Civil 3D

Civica App

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Job description

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About the Digital, Data and Technology Team

The Digital, Data and Technology (DDaT) team, led by Steven Fry, Director of Digital and Customer Services, has been recognized among the top 100 CIOs in the UK. The team has received numerous awards, including Digital Leaders 'Digital Council Of the Year' and 'Overall Digital Leaders 100 Winners' in 2019 and 2023, as well as awards for 'Best Digital Pandemic Response in the UK' and 'Best Digital Public Service Innovation Of The Year'.

Our team supports all parts of the council, partner organizations, and collaborates regionally with the Greater Manchester Combined Authority (GMCA) and nationally with the Local Government Association (LGA) and other central government bodies.

We harness digital and data to improve the council's efficiency and sustainability, reduce duplication and waste, and empower staff with access, knowledge, and opportunities regardless of location.

Our portfolio includes data analysis, cybersecurity, software development, modernization, project management, and digital inclusion initiatives. We also ensure digital connectivity, device functionality, and remote working capabilities aligned with MyWork principles.

About the Role

We are seeking a Service and Application Owner to join our Place portfolio team, which includes Senior Application and Application Owners. The team works directly with management to prioritize workload, covering business-as-usual tasks, strategic planning, and digital transformation.

The responsibilities include:

1. Optimizing digital operations and services to enhance customer and officer experience
2. Managing the lifecycle of products and services
3. Participating in service governance and acting as a point of escalation
4. Owning the budget and funding allocation
5. Managing commercial relationships and procurement strategies

The team supports applications such as:

• Interactive maps (internal and external)
• Arcus Built Environment, planning, building control, LLPG
• Civica App (Regulatory Services)
• Confirm (Highways, Grounds Maintenance, Street Cleansing)
• GIS applications including GGP, ArcMap, MapInfo
• Concerto (Property Asset Management)
• Autodesk products (AutoCAD, Civil 3D)
• Whitespace (Refuse Collection System)

About You

We seek a highly skilled individual passionate about application support, with proven expertise in developing effective solutions across various software and platforms. You thrive in dynamic environments, adapt quickly to challenges, and possess excellent communication and teamwork skills. A commitment to staying at the forefront of technological advancements and exploring innovative strategies to enhance applications is essential.

Note: We will not consider candidates requiring sponsorship for this position.