Service Advisor - Toyota Romford

Steven Eagell Limited; Romford; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading automotive group is seeking an Experienced Service Advisor for their Romford location. This role offers a career development opportunity with guaranteed earnings of £30,000 in the first year, plus substantial additional potential through OTE. Candidates must possess strong customer service skills and previous experience in a similar role.

Benefits

Car Benefit Scheme (after probation)

25 days of holiday (+ Bank Holidays)

Company pension scheme

Sick pay

Health and wellbeing programme

Qualifications

• Proven high level of customer service skills.
• Previous experience in an automotive setting preferred but not essential.
• Strong communication skills and a proactive attitude.

Responsibilities

• Ensure the highest level of customer care and satisfaction.
• Provide accurate estimates for servicing and repairs.
• Schedule work to meet customer requirements while maximizing workshop utilization.

Skills

Communication

Customer Service

Problem Solving

Job description

Service Advisor - Toyota Romford Reference Number - 0123445567567

Location Toyota Romford

Working Hours Full Time

Salary £35,000 OTE

Closing Date 16/06/2025

*£30K guaranteed in the first 12 months, with OTE of £35K+! *

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand.

The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 43 locations across the Southeast, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.

We are currently expanding our business and are now offering an exciting opportunity to join the team, as an ExperiencedService Advisor. We will provide excellent training and genuine career progression opportunities in return.

*Please note: you must have service advisor experience for this role.

Role Responsibilities:

• Ensuring that we always provide the highest level of after sales customer care and satisfaction, giving the customer the best possible experience.
• Talks and listens to customers to build rapport and understand their service/repair requirements.
• Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs.
• Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
• Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership.
• Schedules work to meet customer requirements, considering workshop/body shop utilisation targets, job complexity and parts availability.
• Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
• Works with colleagues and other teams across the centre to provide a seamless service to customers (e.g., by informally observing and responding to the needs of customers who are not being attended to by other members of staff)
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
• Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provide.

What you’ll bring to the role:

• A proven high level of customer service skills, and enjoyment in working with the people.
• Previous experience of working in customer service, preferably in an automotive setting but not essential
• Strong communication skills and the ability to explain complex matters in understandable terms.
• Able to take initiative and ownership of issues with a proactive can-do attitude.
• Able to multi-task and switch between tasks whilst remaining organised.
• A team player who offers help and support to others.
• Willingness to learn and keep up to date with product and technical information.
• Thrives in a high-pressured environment.

In return:

• Car Benefit Scheme (after successful completion of probation period)
• 25 days of holiday (+ Bank Holidays)
• Company pension scheme
• Sick pay
• Health and wellbeing programme

Privacy Notice:

At the Steven Eagell Group we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may optout at any time by emailing jobs @steveneagell.co.uk. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.

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Whatever your question or feedback we are here to help. So please feel free to contact us

Reg Office: Steven Eagell Limited10 Queen Street PlaceLondonEC4R 1AG

Reg. Company Number: 4370971

VAT Reg. No. 125467512

Financial Disclosure

Steven Eagell Limited is authorised and regulated by the Financial Conduct Authority (FCA Reference Number 671531)as a credit broker. We are not a lender or an independent financial advisor. In the first instance, we will introduce you to Preferred lender and provide you with information regarding the finance products available to enable you to decide whether a particular finance product from Preferred lender is right for you based on the information provided. In the event that Preferred lender is not able to provide credit, we will refer you to another trusted credit broker already known to us. This credit broker will attempt to source credit for you through an alternative panel of lenders.

You are not required to use Preferred lender or any other lender introduced by our trusted broker. We do not charge you a fee for an introduction to Preferred lender or to our trusted broker but we will receive a commission if you use their services, this is normally a fixed fee or a fixed percentage of the amount you borrow. The level of commission will vary dependant on the product and the lender that you use. We will inform you of the amount of commission that we will earn in good time before the finance agreement is entered into and ask you to consent to its payment. You do not have to take our finance. You can arrange funding of your vehicle elsewhere and in some cases it may be cheaper.

Steven Eagell Limited is also an appointed representative of Ingeni Services Group Limited, Unit 11, Atlas Works, Foundry Lane, Earls Colne, Colchester, CO6 2TE, which is authorised and regulated by the Financial Conduct Authority. Ingeni Services Limited's (FCA Reference Number 747381) Ingeni Services Group Limited business is to act as an agent on behalf of the insurer for insurance distribution activities only. We do not charge you a fee for our services as an insurance intermediary. We will earn a commission from the insurance provider for introducing you to them. The nature or level of commission we receive will not alter our advice to you and will depend on the product that you purchase.For full details of our FCA Commission Status Disclosure please here