Service Advisor - Toyota Croydon

Lexus; Croydon; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player is seeking a dynamic Service Advisor to enhance customer satisfaction and drive sales at their Croydon dealership. This role involves working closely with customers to manage vehicle servicing and repairs, ensuring a seamless experience while maximizing upsell opportunities. The ideal candidate will possess strong communication skills and a passion for delivering exceptional service. With a competitive salary and excellent bonuses, this position offers a pathway for career progression within one of the UK's leading automotive brands. If you're ready to take your career to the next level, this opportunity is perfect for you.

Benefits

Competitive Basic Salary

Toyota Training

Excellent Bonus Scheme

Uncapped OTE

Modern Work Environment

Career Progression

Market Leading Benefits

Fun Working Environment

Qualifications

• Relevant experience in a main dealer environment is ideal.
• Excellent interpersonal skills with a desire to deliver great service.

Responsibilities

• Work closely with customers to arrange servicing and repairs.
• Provide accurate estimates and manage customer expectations.

Skills

Customer Service

Interpersonal Skills

Sales Skills

Pressure Management

Computer Systems Understanding

Education

Experience in Main Dealer

Experience as Service Advisor

Tools

Manufacturer Technical Systems

Email

Job description

Jemca are currently offering a new opportunity as a Service Advisor to join our business based out of our Toyota Croydon dealership. As a Service Advisor you will be responsible for working with our current customers and managing the service and repair of their vehicles.

A Service Advisor will use excellent communication skills to customers and be sure to retain them for the future. You will need to work in your team to maximise upsell opportunities whilst amazing our customers with your level of customer service. This is a great opportunity for an experienced Service Advisor to increase their earning potential in one of the UK’S best brands.

What we need

1. Working closely with customers to arrange and plan out servicing and repairs on their vehicles.
2. Provide accurate estimates for servicing and repairs, ensuring the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
3. Work with colleagues across the dealership (including parts, technicians, and sales) to provide the best service.
4. Organise the collection and delivery of cars for delivery.
5. Encourage the sale of parts, accessories, and service plans whenever possible, acting on opportunities to sell additional products/services and market current promotions.
6. Contact customers to update on workshop progress, agreeing any additional spends.
7. Follow key processes to achieve excellent customer service and upsell targets.
8. Write job cards and brief technicians on work coming in.
9. Deliver excellent customer service at all times.

Your Skills

1. Relevant experience in a Main dealer - Ideal.
2. Be an experienced Service Advisor.
3. Have excellent interpersonal skills and a desire to deliver a great service.
4. Work well under pressure.
5. Have a desire to strive and hit sales targets.
6. Understanding of computer systems such as e-mail, using online training, and manufacturer technical systems.

What we offer

1. Competitive basic salary.
2. Toyota training pushing you through the ranks.
3. Excellent bonus scheme.
4. Additional bonus based on upselling.
5. Uncapped and realistic OTE.
6. Modern work environment with top facilities.
7. Real career progression based around your aspirations.
8. Market leading benefits including healthcare, pension, and company lease scheme.
9. Fun, friendly working environment.

About our business

Jemca Car Group is one of the UK’s largest Toyota and Lexus dealerships, employing over 500 employees across sites in Greater London and Thames Valley. Owned by Toyota Tsusho Corporation, a global brand made up of over 428 companies with particular expertise in the automotive sector, we are specialists in our field and are committed to ensuring our customers receive the best experience and service when they visit one of our retail centres.

We believe actions speak louder than words and we set ourselves apart by recruiting fantastic people with a passion for our industry and a desire for success. We pride ourselves in providing our employees with the tools they need to deliver excellence whether that is through our investment in state-of-the-art facilities and equipment or through our commitment to their personal and professional growth through our market leading development programmes. What's next? If you're a professional looking for a role with realistic career progression within a business that promotes positive change and development, this is the role for you.