Service Advisor, Porsche Centre Leicester -

Porsche Centre; Leicester; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to enhance customer experiences and ensure seamless communication between clients and the workshop. In this dynamic role, you will engage with customers, providing them with essential updates on their vehicle servicing while addressing any queries they may have. Your strong organisational skills and customer service expertise will be pivotal in delivering exceptional service in a fast-paced environment. Join a forward-thinking company that values individual contributions and offers an industry-leading benefits package, including generous holiday entitlement and career development opportunities.

Benefits

Enhanced Holiday Entitlement – 33 days inc. bank holidays

Industry-leading Maternity, Paternity and Adoption Pay

Career Development

Recognition of Long Service every 5 years

Discounted Car Schemes

High Street Discounts

Discounted Gym memberships

Cycle to work scheme

One day a year paid voluntary/community work

Qualifications

• Excellent organisational and administrative skills are essential.
• Strong customer service background is beneficial.

Responsibilities

• Provide outstanding customer care as a vital link between customers and the workshop.
• Liaise with technicians about vehicle statuses and ensure timely readiness.

Skills

Customer Service

Organisational Skills

Attention to Detail

Kerridge Knowledge

Job description

Overview

About the role: As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. You will inform and consult on vehicle servicing, keeping the customer up to date at every stage while answering any questions or queries they may have. You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will have the ability to give the best advice on our products and services to our customers. This is a challenging role where customer care always comes first; you’ll take the time to talk to people, build a genuine rapport, and identify exactly what our customers want and need. Sytner Service Advisors work a variety of flexible patterns, which can typically include weekends to ensure we provide our customers with the highest possible levels of service.

About you: Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous but not essential.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

1. Enhanced Holiday Entitlement – 33 days inc. bank holidays
2. Industry-leading Maternity, Paternity and Adoption Pay
3. Career Development
4. Recognition of Long Service every 5 years
5. Discounted Car Schemes
6. High Street Discounts
7. Discounted Gym memberships
8. Cycle to work scheme
9. One day a year paid voluntary/community work

At Sytner, our values and the way we behave are important to us. We have a working environment where we value and respect every individual’s unique contribution, supporting our colleagues to thrive and achieve their full potential.

We are committed to creating an equitable environment and welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes/adjustments to job interviews and the recruitment process.

IMPORTANT: Before applying for this role, please make sure you have the right to work in the country where the role is based. Unless it clearly stipulates within the job advert above that the hiring company is looking to or able to sponsor applicants, it is deemed that the hiring employer will only consider applications from those able to comply with and work in the country where the role is based.