Customer Service Advisor FTC (Part Time) Contact Centre · Leicester

White Stuff; Leicester; On-site; GBP 10,000 - 15,000; Part time

Job summary

A leading retail company is looking for a part-time Customer Services Advisor in Leicester. You will be responsible for delivering exceptional customer experiences through effective communication, while working in a vibrant team and enjoying benefits such as up to 33 days holiday and a generous staff discount. This role offers a relaxed and friendly environment where your contributions are valued.

Benefits

Up to 33 days holiday per annum

50% Staff Discount

2 Charity Days Per Year

2 Duvet Days Per Year

Relaxed and friendly working environment

Free parking onsite

Ongoing training and development

Qualifications

• Experience communicating with customers via telephone and digital channels.
• Understanding of social media in a customer service context.
• Cheerful disposition with a flexible approach.

Responsibilities

• Providing amazing customer service via telephone and digital channels.

Skills

Communication skills

Interpersonal skills

Attention to detail

Positive attitude

Job description

(Part Time 25 Hours – Office Based)

(FTC 6 Months)

White Stuff was established in 1985 through a simple idea. This idea grew and now we have shops and concessions in the UK and internationally, selling women’s and men’s clothing as well as beautiful accessories and homeware. Our original prints (all designed in house), intricate details and considered design touches reflect our personality and make us subtly distinctive.

Our people are at the heart of our brand, constantly moving and driving us forward. We’re sociable, talented, and like-minded and we’re not hierarchical or political in how we do business. We encourage entrepreneurial ideas and accountability at all levels.

Please note this is not a fully remote position.

You will be based in our Leicester office on Grove Park Monday to Friday working 09:00-14.00. You will be scheduled to work 1 weekend day in 3 on a rotational basis. Weekend working is from home; therefore, a reliable internet connection is required.

Who you are:

A White Stuff Customer Services Advisor is passionate about ensuring every customer has the best possible experience when contacting White Stuff.,You will have the following knowledge and experience:

• Experience of communicating with customers effectively via the Telephone and digital channels.
• An understanding of social media in a customer service environment.
• Excellent communication and interpersonal skills.
• Exceptional attention to detail.
• Cheerful disposition with a flexible and positive approach to work and others.
• To demonstrably promote the White Stuff brand, ethos, and values in a professional and friendly manner at all times.

Primary objective of the job:

• Responsible for providing amazing customer service to our customers via the telephone and digital channels.

What we will offer you:

• Up to 33 days holiday per annum
• 50% Staff Discount
• 2 Charity Days Per Year
• 2 Duvet Days Per Year
• Relaxed and friendly working environment
• Vibrant team atmosphere
• Free parking onsite
• Great transport links
• Ongoing training and development

We are committed to creating an environment where we can all be proud to work and be ourselves. Part of this commitment is being an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, and age.