Compliance & Maintenance Manager (Mat Leave Cover)

Hays Travel; Sunderland; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player seeks a dedicated Property Manager to oversee compliance across a diverse estate of retail branches and offices. In this dynamic role, you will lead a maintenance team, ensuring all properties meet statutory requirements while providing excellent customer service. With a focus on teamwork and communication, you’ll handle contracts, manage small works issues, and collaborate closely with health and safety teams. Join a company that values its people, offering training, development, and a vibrant work culture that fosters growth and camaraderie.

Benefits

Training and Development Opportunities

Team Nights-Out

Company Parties

Travel Discounts

Employee Welfare Support

Qualifications

• Proven experience in property management with strong organizational skills.
• Ability to manage teams and ensure compliance with statutory regulations.

Responsibilities

• Manage statutory compliance and ensure records are accessible.
• Lead the maintenance team and handle property-related contracts.

Skills

Property Management

Organizational Skills

Team Management

Customer Service

Problem Solving

Communication Skills

Education

NEBOSH Qualification

Tools

Microsoft Word

Microsoft Excel

Job description

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Job description

You will manage all statutory compliance across our 490 retail branch estate, residential flats, and commercial offices. This includes ensuring records are up-to-date, accessible, and properly processed. You will lead the maintenance team, handle reactive property issues, and work closely with the health & safety team.

The ideal candidate will be professional, enthusiastic, and motivated. You should be able to take ownership of your workload and prioritize effectively in a fast-paced environment where no two days are the same.

Key responsibilities include:

1. Ensuring statutory compliance is maintained and records are accessible to all
2. Managing property-related contracts such as intruder alarms, air conditioning, and portable appliance testing
3. Managing the maintenance team to meet performance expectations
4. Implementing and maintaining SLAs
5. Collaborating with the Health & Safety team
6. Handling small works issues
7. Reviewing and authorizing invoices

Required competencies:

• Proven experience in property management
• Excellent organizational and administrative skills
• Team management experience
• Understanding of commercial leases
• Commitment to providing excellent customer service
• Strong attention to detail and accuracy
• Ability to review issues and solve problems efficiently
• Proficiency in Word and Excel
• Enthusiastic, proactive, and able to work independently or as part of a team
• Excellent verbal and written communication skills
• Ability to liaise effectively at all levels
• NEBOSH qualification is desirable

About Us

Hays Travel is the UK's largest independent travel agency, offering value and quality holidays with excellent customer service. We work with leading suppliers to package holidays including hotels, flights, cruises, tours, and attraction tickets. With over 470 branches nationwide and a head office in Sunderland, we have over 40 years of experience and continue to grow.

Our values

Our SMILE values—Supportive, Motivational, Innovative, Loyal, and Excellence—are integral to our company culture and guide our interactions and decisions.

Working with us

We prioritize our people, offering training and development opportunities to support your growth. We foster a sociable environment with team nights-out, company parties, and opportunities for travel and discounts on holidays. We are committed to safeguarding and promote the welfare of all colleagues, conducting necessary checks through the Disclosure and Barring Service (DBS) for relevant roles.