Service Advisor - Ipswich Audi

Marriott Motor Group; Ipswich; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join Marriott Motor Group as a Service Advisor in Ipswich, where you'll provide exceptional customer service and manage vehicle bookings. This role requires strong communication and organisational skills, along with automotive knowledge. Enjoy a competitive salary and benefits in a family-run business dedicated to inclusivity and staff development.

Benefits

Competitive salary

Healthcare cashback plan

Generous holiday entitlement

Employee assistance programme

Long service award

Leading brand led learning and development

Recommend a friend scheme

Qualifications

• Smartly presented and conscientious individual.
• Excellent communication skills necessary for building rapport.
• Highly organised and efficient with integrity.

Responsibilities

• Booking vehicles into the technical workshop.
• Liaising with the workshop for vehicle progress.
• Explaining invoices and processing payments.

Skills

Automotive knowledge

Computer literacy

Cross selling

Organisational ability

Problem solving

Strong communication skills

Time management

Job description

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Are you a driven, enthusiastic and motivated Service Advisor? Can you deliver a 5 star customer service? Would you like the opportunity to work for a premier brand?

Due to operational need within our Service Department, at Ipswich Audi, we are now looking for an additional experienced team member to provide our discerning customers with exceptional and outstanding service.

Joining our team as a Service Advisor, you will be responsible for:

· Booking vehicles into the technical workshop

· Liaising with the technical workshop to keep track of the vehicles' progress and ensuring the vehicle is ready at the promised time

· Maintaining thorough product expertise and updating your knowledge through Manufacturer led training

· Explaining invoices and taking payments via pdq machines

· Adopting a professional approach regarding the sale of repairs required

· Maintaining good housekeeping standards and orderly administration of your work

Could this be the ideal role for me?

The successful Service Advisor will need to be smartly presented, conscientious and possess excellent communication skills. We are looking for an individual who is highly organised and efficient whilst having the ability to build a rapport with our valued customers and develop strong and open working relationships with the wider team. We insist on integrity and honest dealing.

This is a fantastic opportunity to work for a family run business and ifyou feel you have the skills, aptitude and attitude to be our Service Advisor, we'd love to hear from you so please click APPLY now!

Marriott Motor Group are an equal opportunities employer. We are committed to a working environment that is free from all types of discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

Skills for the job

Automotive knowledge Computer literacy Cross selling Organisational ability Problem solving Strong communication skills Time management

Competitive salary Healthcare cashback plan Generous holiday entitlement Employee assistance programme Long service award Leading brand led learning and development Recommend a friend scheme

Wolsey HouseSproughton RoadIpswichSuffolkIP1 5ANUnited Kingdom