Service Advisor - Colchester

Glyn Hopkin Group; Colchester; On-site; GBP 10,000 - 40,000; Full time

Job summary

An established industry player is seeking a Service Advisor to enhance customer satisfaction in Colchester. This role involves greeting customers, managing their requirements, and ensuring effective communication between customers and the workshop team. You will play a crucial part in maintaining customer relationships, handling queries, and ensuring that all service requirements are met efficiently. This is a fantastic opportunity for someone passionate about customer service and looking to grow within a supportive environment. If you thrive in a fast-paced setting and enjoy helping others, this position could be the perfect fit for you.

Qualifications

• Experience in customer service roles is essential.
• Ability to handle customer queries and complaints effectively.

Responsibilities

• Greet customers and manage their requirements promptly.
• Liaise with workshop staff regarding vehicle progress.
• Promote good customer relations and sell services.

Skills

Customer Service

Communication Skills

Problem Solving

Job description

Job Title Reference Number - 0123445567567

Service Advisor Career Opportunities in Colchester

Duties

• To greet all customers cheerfully and attend to their requirements promptly.
• To obtain and record full customer/vehicle details and accurate description of work to be carried out.
• To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
• To inform customers of any delay in completion (Complying with the Company Pledge)
• To maintain the Workshop loading system.
• To inform customers of any work which it has not been possible to carry out and arrange future appointment for completion.
• To prepare both cash and account invoices.
• To present cash customers with an invoice and receive payment before the vehicle is removed from the premises.
• To deal with customer queries and complaints.
• In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour potential.
• To ensure that information required for Warranty items is recorded on the Job Card.
• To liaise with Parts Department regarding parts on order for vehicles in the Workshop/Service customers/forthcoming bookings.
• To file Job Cards and other documentation.
• To be fully flexible so as to be able to cover a wide-ranging variety of duties which may be required of any employee of the Company at any time and in any area of the Company’s operation, as deemed necessary by the Managing Director, Finance Director, and Group After sales Director or Department Manager.

Responsibilities

• To promote good customer relations.
• To ensure customers’ instructions or requirements are recorded and carried out.
• To sell available labour and services.
• To support and implement the Company’s Quality System and carry out the responsibilities documented in the relevant procedure manuals.
• To observe Fire and Safety regulations at all times.

If you believe you’re who we’re looking for, please send a copy of your CV and cover letter, telling us why this is the right career choice for you. We are an equal opportunities employer.