Service Advisor, Bolton Kia

Kia; Bolton; On-site; GBP 32,000; Full time

Job summary

An established industry player seeks a dedicated Service Advisor to join their dynamic team. This role focuses on delivering exceptional customer service while ensuring the smooth operation of the service department. The ideal candidate will possess strong communication and organizational skills, along with a passion for customer satisfaction. Enjoy a rewarding career with access to excellent employee benefits, including private medical care and a car ownership scheme. If you thrive in a fast-paced environment and are eager to contribute to a leading automotive dealership, this opportunity is perfect for you.

Benefits

Employee Car Scheme

Private Medical Care

Annual Health Checks

Private Dental Care

Pension with Enhanced Employer Contribution

Income Protection & Life Assurance

Critical Illness Protection

25 Days Annual Leave + Bank Holidays

Wellness Benefits

Enhanced Parental Leave

Qualifications

• Experience as a Service Advisor in an automotive dealership is essential.
• Strong customer service and communication skills are required.

Responsibilities

• Arrange customer bookings and communicate any extra work needed.
• Handle customer complaints and ensure satisfaction with services.
• Monitor workshop capacity and ensure timely completion of work.

Skills

Customer Service

Communication Skills

Organizational Skills

Time Management

Problem Solving

Education

Full UK Driving License

Experience in Automotive Dealership

Tools

Microsoft Office

Dealership Management Software

Job description

Job Title: Service Advisor, Bolton Kia

OTE: £32,000

About Us

Bolton Kia is proud to hold the title of ‘Europe’s No.1 Kia Dealer’ in terms of sales volume; the Bolton dealership sells more new vehicles than any other dealership, not just in the UK but across Europe. Conveniently located on Middlebrook Retail Park in Horwich, off Junction 6 of the M61, the dealership spans across two sites – the Sales showroom; selling new and used vehicles and just 300 yards away, it’s Service & Parts department.

Bolton Kia is also the only dealership to be wholly owned by the manufacturer – Kia UK, giving Bolton Kia staff access to excellent employee benefits, including private medical insurance, employee car ownership scheme, employee discount schemes and more.

Kia UK is a leading automotive brand offering one of the industry’s largest ranges of models across multiple vehicle segments, contributing to it being the fifth most popular UK car brand in 2023. Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today.

The Role – Working in a team of 4 Service Advisors, the purpose of the role is to provide exceptional customer service and ensure the smooth and efficient operation of the service department. The incumbent should have excellent communication and organizational skills, with a passion for delivering exceptional customer service.

The Benefits

• Employee Car Scheme (car lease + insurance all included from £85/month)
• Private Medical Care (Vitality)
• Annual Health Checks and free flu jabs offered
• Private Dental Care (Denplan, £0 excess)
• Pension with enhanced employer contribution
• Income Protection & life Assurance
• Critical Illness Protection
• 25 days Annual Leave + Bank Holidays
• Wellness benefits including cycle to work scheme, free eye tests, employee assistance programme, and more
• Financial hub providing free financial guidance and support
• Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay)
• Enhanced Paternity Leave
• Birthday Vouchers

Main Responsibilities

• Arranging customer bookings for the workshop, recording & communicating authority for any extra work required or parts to be ordered or fitted.
• Understand the customer's needs and correctly interpret instructions.
• Assist with planning the forward capacity of the workshop, monitoring all work to ensure that it is completed by the times required.
• Check, inspect and test incoming and outgoing vehicles and work including acting as quality controller, as required.
• Ensure that work done, parts and consumables used and tests carried out are accurately recorded on the job card/repair order. Cost the work and raise invoices.
• Handle customer complaints and resolve issues in a timely and professional manner.
• Follow up with customers to ensure their satisfaction with the service provided.
• Collating information for CSI.

Requirements:

• Service Advisor experience in an automotive dealership or service centre.
• Strong customer service and communication skills. Able to communicate clearly and concisely with both customers and other staff members.
• Excellent organisational and time management skills.
• Ability to work in a fast-paced environment.
• Proficient in Microsoft Office and dealership management software.
• Must have a Full UK Driving License.

We are looking for the best candidate for the job and encourage you to apply if you believe your skills and experience would be a good fit for this role.

Location

The Bolton Kia dealership spans across two separate buildings, both based on Middlebrook Retail Park, with free parking, located off Junction 6 of the M61. The nearest train station is Horwich Parkway. There is step-free access throughout the building.

We are committed to providing an inclusive and accessible recruitment process. We understand that every candidate is unique, and we welcome the opportunity to make reasonable adjustments to ensure that all individuals can fully participate in our interview process. If you require any adjustments or support to facilitate your interview, please do not hesitate to reach out to [e-mail]. We are happy to discuss your needs and make arrangements that support your participation to best showcase your skills and qualifications.

At Kia, we are committed to employing the best-qualified people and provide equal opportunity for the advancement of employees including promotion and training and thereby not discriminating against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief or disability.