Service Advisor, Bolton Kia

TN United Kingdom; Bolton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen in der Automobilbranche sucht einen engagierten Service Advisor, der Teil eines dynamischen Teams wird. In dieser Rolle sind Sie verantwortlich für die Bereitstellung eines hervorragenden Kundenservices und die effiziente Organisation des Servicebereichs. Mit einem starken Fokus auf Kommunikation und Organisation werden Sie sicherstellen, dass Kundenanfragen und -buchungen reibungslos bearbeitet werden. Das Unternehmen bietet nicht nur ein wettbewerbsfähiges Gehalt, sondern auch eine Vielzahl von attraktiven Zusatzleistungen, die das Arbeitsumfeld bereichern. Wenn Sie leidenschaftlich daran interessiert sind, das Kundenerlebnis zu verbessern und in einem unterstützenden Team zu arbeiten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Mitarbeiterfahrzeugprogramm (Leasing + Versicherung ab £85/Monat)

Private Krankenversicherung (Vitality)

Jährliche Gesundheitschecks und kostenlose Grippeimpfungen

Pension mit erhöhtem Arbeitgeberbeitrag

Einkommensschutz und Lebensversicherung

Kritische Krankheitsversicherung

25 Tage Jahresurlaub + Feiertage

Wellness-Vorteile wie Fahrrad-Leasing und kostenlose Sehtests

Finanzielle Beratung und Unterstützung

Erweiterte Elternzeit (bis zu 6 Monate Vollzeit)

Erweiterte Vaterschaftszeit

Qualifications

• Erfahrung im Kundenservice und in der Kommunikation ist unerlässlich.
• Organisatorische Fähigkeiten und Zeitmanagement sind entscheidend für den Erfolg.

Responsibilities

• Buchungen für die Werkstatt arrangieren und Kundenanfragen bearbeiten.
• Kundenbeschwerden professionell und zeitnah lösen.

Skills

Kundenservice

Kommunikationsfähigkeiten

Organisation

Zeitmanagement

Fähigkeit, in einem schnelllebigen Umfeld zu arbeiten

Education

Erfahrung als Service Advisor in einem Automobilbetrieb

Vollständiger UK-Führerschein

Tools

Microsoft Office

Werkstattmanagement-Software

Job description

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Bolton Kia are proud to hold the title of ‘Europe’s No.1 Kia Dealer’ in terms of sales volume; the Bolton dealership sell more new vehicles than any other dealership, not just in the UK but across Europe. Conveniently located on Middlebrook Retail Park in Horwich, off Junction 6 of the M61, the dealership spans across two sites – the Sales showroom; selling new and used vehicles and just 300 yards away, it’s Service & Parts department.

Bolton Kia are also the only dealership to be wholly owned by the manufacturer – Kia UK, giving Bolton Kia staff access to excellent employee benefits, including private medical insurance, employee car ownership scheme, employee discount schemes and more.

Kia UK is a leading automotive brand offering one of the industry’s largest range of models across multiple vehicle segments, contributing to it being the fifth most popular UK car brand in 2023. Kia is now widely known for its advanced electrified products offering the technology of tomorrow, today. Spearheading this charge are award-winning products including the fully electric EV6 – Kia’s first dedicated electric vehicle – and the new pioneering EV9.

Kia UK has consistently grown for over 30 years, supported by bold design, quality products and ever-evolving customer service. By 2027, the brand aims to offer no less than nine fully electric vehicles in the UK, a positive step towards becoming a leading global sustainable mobility solutions provider.

The Role

Working in a team of 4 Service Advisors, the purpose of the role is to provide exceptional customer service and ensure the smooth and efficient operation of the service department. The incumbent should have excellent communication and organizational skills, with a passion for delivering exceptional customer service.

At Bolton Kia, we value our employees and in return for your commitment, you can expect a competitive salary, plus excellent benefits.

The Benefits

1. Employee Car Scheme (car lease + insurance all included from £85/month)
2. Private Medical Care (Vitality)
3. Annual Health Checks and free flu jabs offered
4. Pension with enhanced employer contribution
5. Income Protection & Life Assurance
6. Critical Illness Protection
7. 25 days Annual Leave + Bank Holidays
8. Wellness benefits including cycle to work scheme, free eye tests, employee assistance programme, and more
9. Financial hub providing free financial guidance and support
10. Enhanced Maternity, Adoption and Shared Parental Leave (up to 6 months full pay)
11. Enhanced Paternity Leave

Main Responsibilities

1. Arranging customer bookings for the workshop, recording & communicating authority for any extra work required or parts to be ordered or fitted.
2. Understand the customer's needs and correctly interpret instructions.
3. Assist with planning the forward capacity of the workshop, monitoring all work to ensure that it is completed by the times required.
4. Check, inspect and test incoming and outgoing vehicles and work including acting as quality controller, as required.
5. Ensure that work done, parts and consumables used and tests carried out are accurately recorded on the job card/repair order. Cost the work and raise invoices.
6. Handle customer complaints and resolve issues in a timely and professional manner.
7. Follow up with customers to ensure their satisfaction with the service provided.
8. Collating information for CSI.

Requirements

1. Service Advisor experience in an automotive dealership or service centre
2. Strong customer service and communication skills. Able to communicate clearly and concisely with both customers and other staff members.
3. Excellent organisational and time management skills
4. Ability to work in a fast-paced environment.
5. Proficient in Microsoft Office and dealership management software
6. Must have a Full UK Driving License.

We are looking for the best candidate for the job and encourage you to apply if you believe your skills and experience would be a good fit for this role.

Location

The Bolton Kia dealership spans across two separate buildings, both based on Middlebrook Retail Park, with free parking, located off Junction 6 of the M61. The nearest train station is Horwich Parkway. There is step-free access throughout the building.