Service Advisor - Bodyshop

FMG Repair Services Limited; Ilkeston; On-site; GBP 27,000 - 32,000; Full time

Job summary

FMG Repair Services Limited is seeking an experienced Service Advisor for its busy Ilkeston site. The role focuses on customer interaction, administration of repair processes, and ensuring high levels of customer satisfaction while working in a supportive team environment. Alongside a competitive salary, the position comes with numerous benefits, including performance bonuses and a comprehensive care package.

Benefits

Uncapped monthly bonus schemes

23 days annual leave plus public holidays

Free life assurance

Exclusive vehicle-leasing schemes

Pension and save-as-you-earn share scheme

Well-being services including 24/7 GP service

Wagestream App for financial control

Qualifications

• Full UK Manual Driving Licence is essential.
• Excellent customer facing experience required.
• Strong administration and IT skills needed.

Responsibilities

• Book customer cars in for repair and maintain efficient paperwork.
• Provide vehicle progress reports and arrange courtesy cars.
• Liaise between customers, Bodyshop, and 3rd parties for service.

Skills

Customer Service

Administration

IT Skills

Job description

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Reference: JUN20252146

Expiry date: 15:48, Fri, 11th Jul 2025

Location: Ilkeston

Benefits: A superb range of exclusive, colleague benefits and discounts

Salary £27,058 pa plus bonus and excellent benefits

Hours: 42.5 per week Mon - Fri, Saturday mornings overtime on a rota basis

Full UK Manual Driving licence essential.

Due to internal promotion we have an exciting opportunity for an experienced Service Advisor to join one of the UK’s leading Accident and Collision Repair specialists in our increasingly busy site in Ilkeston.

Ilkeston branch has a great family/friendly atmosphere with a great staff retention! You will join a team of 20 colleagues with 7 bodyshop technicians and 13 support colleagues. Local retailers and amenities close to hand.

As a Customer Service Advisor you are the face of our Bodyshop. Working on reception, you are responsible for booking customer cars in for repair/attention. Duties include: preparing job cards and files, maintaining an efficient and effective system for associated paperwork, providing vehicle progress reports, arranging and allocating courtesy cars, collecting payments.

Our Bodyshop's are fast paced and exciting with lots of opportunity to make an incredible difference and apply your expertise and skill. The most important part of the Service Advisor's job is to ensure complete customer satisfaction. It’s your job to liaise between the customer, the Bodyshop and any 3rd parties to ensure each and every customer has a first-class service. You will have excellent customer facing experience with strong administration and IT skills. You'll also need a full UK Manual driving licence if you're going to be part of the team.

Why choose FMG RS?

Of course, we offer a fantastic basic salary, but there’s much more to being a Service Advisor at FMG RS than just that. Some of our most popular benefits include (but aren’t limited to) …

• fantastic uncapped monthly bonus schemes plusguaranteed average bonus when you're on holiday!
• start with 23 days annual leave, of course, you’ll have public holidays too and an extra day off to celebrate your birthday!
• free life assurance (x2 your basic salary)
• exclusive colleague-only vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• A Benefits App giving a huge range of retailer discounts and cashback deals
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• Wagestream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!
• We’re part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland and Spain,- few other businesses can offer you the volume, variety and long-term security as us;
• You’re rewarded for your part in our success - lots of customers means lots of work to share, which in turn means lots of opportunity to boost your earnings through our fantastic bonus schemes;
• We invest in you - We believe everyone should have the opportunity to better themselves and look to progress, not just within FMG RS but the wider ZIGUP business too;
• We’re growing - it’s an exciting time for the industry and we’re committed to being at the cutting edge, investing in everything from our EV capabilities, our workshops to our Training Centres;

Join the FMG RS family

With the best people in the industry within our Group, we really believe that no one else can do what we do as well as us. So what are you waiting for?

We are agile. We are experts. We are imaginative. We are reliable.

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