Service Advisor

Heritage Automotive; Yeovil; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Brand accredited training and support

Career progression and development

Long service and loyalty awards

Employee Assistance Programme

Life assurance 3x annual base salary

Cycle to work scheme

Pension scheme

22 Days annual leave

Staff Discounts

Birthday leave

Job summary

Heritage Automotive is seeking a Service Advisor to provide a high level of customer service while vehicles are serviced, and to coordinate with workshop teams to ensure smooth progress. You will present additional work suggestions and costs to customers and maintain accurate service records.

The role emphasises strong administrative skills, teamwork, and a proactive approach. Experience in the automotive industry is preferred but not essential, with a focus on excellent customer experience.

Qualifications

• Experience in a customer-focused role, ideally within automotive or high-end sectors.
• Excellent time management and administrative skills.
• Flexible and proactive approach with strong team collaboration.

Responsibilities

• Provide a professional customer service while their vehicle is with us and track progress through workshops.
• Liaise with workshop and parts teams to coordinate work and costs for customers.
• Schedule and record work while maintaining courteous, efficient service.

Skills

Customer service

Team player

Time management

Administrative skills

Proactive attitude

Job description

Heritage Automotiveare one of the most successful independently owned automotive groups in the UK who represent Audi, Honda, SKODA, Volkswagen cars, Volkswagen commercial vehicles, along with Blade Motorcycles that retail many of the world’s leading motorcycle brands.

The key to our success lies in our foundations: our people and customers. We employ those who we believe have the right levels of performance, professionalism and integrity; those who bring an outstanding level of customer service and those who enjoy putting the customer at the heart of everything they do.

If you are someone who is looking for a change, enjoys getting out and about and speaking to different people then we want to hear from you!

The Role

This is a customer focused role. You will be providing a professional service to customers whilst their vehicle is with us, and tracking its progress through our workshops. Liaising with colleagues within the workshop and parts department. Providing customers with additional work requirements and costs. Scheduling and recording work whilst maintaining an efficient and courteous manner.The Service Advisor role you will provide exceptional administrative support to the aftersales team by assisting with file auditing, booking services, preparing orders, invoicing and registering new cars.

About you

You will be a team player with experience within a customers focused role preferably within the automotive or high-end industry but not essential. You will have a flexible and proactive approach with excellent time management and administrative skills.

Benefits – Heritage offers more than just a salary

• Brand accredited training and support
• Career progression and development within a company
• Generous Long service and loyalty awards for 5yr, 10yr, 15yr,20 yr. plus
• Employee Assistance Programme – qualified emotional and practical support 24/7
• Life assurance 3x your annual base salary for death in service
• Cycle to work scheme
• Pension scheme with employer contributions
• 22 Days annual leave and bank holidays
• Staff Discounts
• Days leave for your Birthday

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