Service Advisor

Renault Retail Group; Watford; Hybrid; GBP 31,000 - 38,000; Full time

Benefits offered by this job

ECOP vehicle scheme

33 days annual leave (Bank Holidays)

Pension with life assurance

Staff discounts

Share Incentive Scheme

Cycle to Work

Eye test voucher

Job summary

Renault Watford is seeking an experienced Service Advisor to join our Aftersales Team. You will work in a friendly dealership environment focused on delivering a professional, well-organised customer experience from booking through to vehicle collection.

Responsibilities include handling customer communications, booking into the workshop, preparing estimates and invoicing, and coordinating with Technicians to track progress. A customer-focused, calm, and efficient approach is essential.

Qualifications

• Experience in a busy dealership environment and handling customer interactions.
• Strong organisation skills and ability to manage multiple tasks.
• Professional, calm and customer-focused approach.

Responsibilities

• Manage customer communication face-to-face and by telephone.
• Book vehicles into the workshop, prepare estimates and complete invoicing.
• Liaise with Technicians to monitor progress and communicate updates.
• Keep customers informed and obtain authority for additional work.
• Manage courtesy car bookings and customer handovers.
• Promote relevant products and services professionally.

Skills

Customer communication

Organisational skills

Dealership experience

Professional demeanor

Tools

Kerridge

Autoline

Keyloop/CDK

Job description

Service Advisor
Renault Watford (WD18)
£34,750 pa + bonus, overtime & ECOP Company Car
OTE £41,700 pa
Full-time, Monday to Friday, 8:00am–6:00pm + 1-in-3 Saturdays

Join Our Aftersales Team

Renault Watford is looking for an experienced Service Advisor to join our welcoming Aftersales Team.

You'll be part of a supportive dealership environment where delivering a professional, organised and customer-focused experience is at the heart of what we do.

Working closely with customers, Technicians and colleagues across the dealership, you'll help ensure every service and repair journey runs smoothly from booking through to vehicle collection.

What You'll Do

• Manage customer communication both face-to-face and by telephone
• Book vehicles into the workshop, prepare estimates and complete invoicing
• Liaise with Technicians to monitor progress and communicate updates
• Keep customers informed throughout the day and obtain authority for additional work where required
• Manage courtesy car bookings and customer handovers
• Use dealership systems such as Kerridge, Autoline, Keyloop/CDK or similar platforms
• Promote relevant products and services in a professional and customer-focused manner

What We're Looking For

We're keen to hear from candidates who can demonstrate:

• Previous experience as a Service Advisor, Senior Service Advisor, Service Reception Advisor or similar Aftersales role
• Confidence managing customer communication in a busy dealership environment
• Strong organisational skills and the ability to manage multiple tasks effectively
• A professional, calm and customer-focused approach
• Experience using Kerridge, Autoline, Keyloop/CDK or similar dealer management systems would be advantageous

Driving Licence Requirement

This role involves the occasional movement of customer and courtesy vehicles.
A full UK manual driving licence (manual and automatic vehicles) is essential.

Hours & Pay

This role is based on a Monday to Friday working pattern from 8:00am–6:00pm.
You will also participate in a 1-in-3 Saturday morning rota, working 8:30am–12:30pm, paid at time-and-a-half.

Basic salary is £34,750 pa. Bonus earnings provide an OTE of £41,700 pa that is achievable and regularly reached. Additional commission is available through Service Plan sales.

A company vehicle is provided through Renault Retail Group's ECOP vehicle scheme, providing access to a tax-efficient, high-specification vehicle that is replaced annually.

Company Benefits

• Access to Renault Retail Group's ECOP vehicle scheme
• 33 days' annual leave including Bank Holidays (option to buy or sell additional days)
• Pension scheme with life assurance
• Staff discounts on vehicles, parts, servicing, and accessories
• Access to our company loan car scheme
• Share Incentive Scheme
• Mortgage and pension advice seminars
• Excellent manufacturer training and clear career development opportunities
• Cycle to Work scheme, including e-bikes
• Discounted gym membership
• Enhanced Maternity and Paternity policies
• Eye test voucher scheme