Service Advisor

Retail Renault Group UK Ltd.; Swansea; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading automotive dealership in Swansea is looking for an experienced Service Advisor to join their Aftersales team. The role involves managing customer service inquiries, booking vehicle services, and ensuring high customer satisfaction. The position requires excellent communication skills and a solid background in automotive service, with a full UK driving licence.

Benefits

25 days annual leave + 8 bank holidays

Pension scheme

Staff discounts on products and services

Subsidised car option after 3 months’ service

Superb career opportunities

Qualifications

• Previous dealership service advisor experience is essential.
• Must hold a full UK driving licence.

Responsibilities

• Guide customers through servicing process and handle initial bookings.
• Deliver high levels of customer service and liaise with Technicians.

Skills

Customer Service

Communication

Automotive Knowledge

Tools

Kerridge

ADP Autoline

CDK Drive

Job description

Service Advisor

Renault Swansea

£29,120 pa + bonus, OTE £34,944

Mon - Fri 8am to 6pm

1-in-3 Saturdays 8:30am to 1pm

Renault Swansea is looking for an experienced Automotive Service Advisor to join our Aftersales team. Previous dealership service advisor experience is essential for this role.

Renault Retail Group is a national network of automotive dealerships representing the brands Renault, Dacia, Nissan and Alpine. We are Renault’s largest dealer group selling 1 in every 5 Renault in the UK and we are 100% owned by Renault.

The Service Advisor role involves guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop. Delivering high levels of customer service you will find their requirements and advise on cost, timescale, arranging courtesy cars, liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing.

We are looking for someone who is a confident automotive service advisor and used to dealing with customers both face-to-face and over the phone. As well as having exceptional customer service skills, the ideal candidate will have the ability to promote our products and services confidently and also accurately book appointments and finalise costs for customers who visit our dealership to have their vehicle serviced.

A solid track record as a dealership service advisor, service booking advisor or service receptionist is essential. Candidates with experience in using Kerridge, ADP Autoline or CDK Drive will be prioritised.

Occasional movement of customer and courtesy cars will be involved in this role, so applicants must hold a full UK driving licence to be eligible for this role.

The hours for this Service Advisor role are 8am to 6pm Monday to Friday with one hour for lunch, and 1-in-3 Saturday mornings on rota from 8:30am to 1pm.

In return we offer our Service Advisor a flexible basic salary of £29,120 per annum plus £1,512 for Saturday work. You'll also receive a monthly Service Advisor bonus scheme, OTE £34,944 pa.

Fringe benefits include 25 days annual leave + the 8 bank holidays, pension scheme, staff discounts on products and services, subsidised car option after 3 months’ service (loan plan scheme) and superb career opportunities Group-wide.

HOW TO APPLY:

To be considered for this vacancy, please reply including your latest CV and a brief covering letter.