Service Advisor

Northgate Vehicle Hire; Scunthorpe; On-site; GBP 29,000 - 30,000; Full time

Benefits offered by this job

Quarterly bonus up to £1,387 pa OTE

24 days holiday, rising to 26 with 26+

Free life assurance (2x salary)

Well-being services (GP, mental health

Gym memberships

Vehicle-leasing schemes

Pension & Save-as-you-Earn

Benefits App with retailer discounts

Job summary

Northgate Vehicle Hire is seeking a Service Advisor/Workshop Administrator in Scunthorpe. You will act as the vital link between customers and our workshop, coordinating bookings, progress updates and approvals to ensure a seamless visit for every vehicle.

The role requires strong customer service, planning and administration skills. A background in the motor trade is helpful, and our induction will support you to deliver the Northgate experience.

Qualifications

• Customer service know-how and planning/administration skills are essential.
• A logical, can-do attitude to deliver a smooth customer experience.
• Understanding of the motor trade or car dealerships would help.

Responsibilities

• Book in vehicles for maintenance and repairs.
• Liaise with workshop team to schedule work.
• Update customers on progress and arrange approvals for work.
• Plan technicians' day to keep the workshop running smoothly.

Skills

Customer service

Planning

Administration

Workshop coordination

Job description

We are excited you have visited our Careers page. We are seeking talented individuals that are excellent in their field of expertise and are posed with all potential and skills necessary to help us meet future business challenges.

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Reference: AUG20269191

Expiry date: 2026-09-09 14:07:00.000

Location: Scunthorpe

Benefits: A superb range of Exclusive, Colleague only Benefits and Discounts

Salary: £28,734 pa + bonus up to £1,387 pa OTE
Weekly Hours: 42.5 hours / week

As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.

As a Service Advisor, you are the vital link between your customers and our workshop, bringing to life the Northgate experience, ensuring their vehicles’ visit with us runs as effortlessly as we promise.

Life as a Service Advisor with Northgate Vehicle Hire

Our workshops are busy and fast-paced, as a Workshop Administrator, you are the oil that keeps the whole workshop running smoothly. For us customer care always comes first, so confidently delivering great service with a smile is second nature.

Where you can make a big difference is by making every second in the day count - from booking in vehicles for maintenance and repairs, liaising with your workshop team to schedule work, updating customers on progress, or ensuring the correct approvals are in place for the work carried out, you can be sure you will never be looking for something to do!

Your Technicians rely on you to plan their day and keep the workshop running efficiently, so an understanding of the motor trade or car dealerships would certainly help get you off to a flying start in your new role with us. Our proven induction training will help of course, however, you’ll need all of your customer service know-how, planning and administration skill, and most importantly your logical, ‘can-do’ attitude to deliver the experience our customers expect from us.

As a Workshop Administrator with Northgate Vehicle Hire, we offer:

A great basic salary, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to) …

• A fantastic quarterly bonus scheme (up to £1,387 pa OTE)
• Start with 24 days, increasing to 26 days with service , plus the flexibility to buy or sell up to 5 extra days each year . Of course, you’ll have public holidays too and an extra day off to celebrate your birthday !
• free life assurance (2x your salary)
• well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
• discounted, flexible Gym memberships
• exclusive colleague-only vehicle-leasing schemes
• pension & save-as-you-earn share scheme
• Our Benefits App offers unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
• Wagestream App for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!

With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive.

We actively welcome applications from people of all backgrounds, experiences, identities, and abilities.

If you need adjustments at any stage of the recruitment process, just let us know.

We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.