Service Advisor

The Solution Automotive Limited; Salisbury; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading automotive service center is seeking a Service Advisor in the Salisbury area. In this crucial role, you'll ensure excellent customer service while supporting the service department's performance and overseeing operations. The ideal candidate has experience in automotive service and possesses strong communication skills. Join a company with a rich history in the UK motor trade, and work in a collaborative environment focused on delivering a high-quality customer journey.

Qualifications

• Previous experience in service advisor or customer service role (automotive essential).
• Full UK driving license.

Responsibilities

• Act as key liaison between customers and service department.
• Manage customer bookings and communicate service updates.
• Support Aftersales Manager and coach the team.

Skills

Excellent communication

Administrative skills

Team development

Job description

Service Advisor
Location: Salisbury Area
Salary: Up to £30k basic + bonus
Driving Licence Required: Yes

The Role
As a Service Advisor, you'll act as a key liaison between customers and the service department, ensuring all interactions are handled with professionalism, efficiency, and care. In this pivotal role, you'll support the Aftersales Manager in driving service department performance, overseeing daily operations, and helping to coach and motivate the team.

You'll manage customer bookings, communicate service updates clearly, and identify opportunities to promote additional products and services. Working collaboratively with the workshop, parts, and sales teams, you'll help ensure a seamless and high-quality customer journey from start to finish.

Requirements:

Previous experience in a service advisor or senior customer service role (automotive essential)

Excellent communication and administrative skills

Ability to lead by example and support team development

Full UK driving licence

Who are you applying to?

The Solution Automotive Recruitment have been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long standing relationships. If you are skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!

Unfortunately due to the volume of applications we get, we can only respond to the candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission