Service Advisor

Additional Resources; London; On-site; GBP 29,000 - 32,000; Full time

Job summary

Join a well-established commercial vehicle dealership as a Service Advisor, acting as the key liaison between customers and the workshop while ensuring high-quality service delivery. This full-time role offers an attractive salary range, competitive benefits, and a dynamic team environment.

Benefits

30 days holiday including bank holidays

Employer Statutory Pension Scheme

Free Class IV MOT per year

Mental Health First Aiders

Referral bonus (£1500)

Paternity pay - Full 2 weeks pay

Personal Accident Scheme

Corporate uniform provided

Cycle to work scheme

Qualifications

• Previous experience as a Service Advisor or similar role.
• Basic technical knowledge of commercial vehicles.
• Strong customer service skills.

Responsibilities

• Act as primary contact for customers, managing bookings.
• Maximise workshop efficiency by scheduling jobs.
• Conduct pre- and post-service customer communications.

Skills

Customer service

Communication

Multitasking

Job description

An exciting opportunity has arisen for aService Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.

As aService Advisor, you will act as the key liaison between customers and the workshop, ensuring smooth service operations and maintaining high customer satisfaction. This full-time role offers basic salary range of £29,000 - £32,000, OTE £35,000 and benefits.

You will be responsible for

• Act as primary contact for customers, managing bookings and providing workshop updates.
• Maximise workshop efficiency by scheduling jobs and upselling additional services.
• Process repair authorisations, warranty claims and accurate invoicing.
• Maintain vehicle service records and ensure parts are ordered promptly.
• Conduct pre- and post-service customer communications to ensure satisfaction.
• Keep reception area presentable and comply with all health & safety standards.
• Stay updated on manufacturer requirements and maintain professional standards.

What we are looking for:

• Previously worked as a Service Advisor or in a similar role.
• Ideally have experience working with HGV or light commercial vehicles.
• Basic technical knowledge of commercial vehicles.
• Strong customer service and communication skills.
• Ability to multitask in a fast-paced environment.

Shifts:

• Monday - Friday:5:30am - 2:30pm, 8:00am - 5:00pm, 10:00am - 7:00pm
• 1 in 3 Saturday mornings: 7:00am - midday

What’s on offer:

• Competitive salary
• 30 days holiday including bank holidays
• Employer Statutory Pension Scheme
• Free Class IV MOT per year
• Mental Health First Aiders
• Referral bonus if you introduce your technician friends (£1500!)
• Paternity pay - Full 2 weeks pay
• Personal Accident Scheme
• Corporate uniform provided
• Cycle to work scheme

Apply now for this exceptional opportunity to work with a dynamic team and further enhance your career.

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Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.